Diamond Cliff Resort & Spa

Overall, the service at Diamond Cliff Resort is average. The hotel is located on a hill, so getting between the lobby and guest rooms requires waiting for the hotel shuttle to transport luggage, which usually takes about 30 minutes. The front desk area also lacks air conditioning, making it feel quite stuffy. The highlights are the excellent breakfast quality and the satisfactory guest room environment and facilities.

Let's start with the positives: 1. The hotel offers Chinese-speaking staff. The lady at the front desk who spoke Chinese was very pretty and had an excellent service attitude. 2. The hotel rooms are quite spacious. We booked a sea-view room, but to actually see the sea, you had to lean out sideways from the balcony. 3. The restaurant food was decent, just alright. 4. We received a fruit voucher, which could be exchanged for 1 kg of fruit at the fruit shop across from the hotel lobby. The lady at the fruit shop was also very nice! 5. The pool was good, too. My child continued playing there even after we checked out. There were very few Chinese guests at this hotel; on the day I visited, I only encountered a middle-aged Chinese couple at breakfast. Now for the downsides: 1. The room wasn't very clean. There were hairs on the pillowcases and stains on the sheets. We had brought our own bedding, so we didn't bother asking the hotel to change them. 2. Near the balcony, there was a door in the room (I'm not sure what it was for) that could be opened. Inside was another door leading to an adjacent room. I blocked this door with a table and chair at night. 3. While playing with my child by the pool, I scanned a QR code, entered my room number and name, and ordered a watermelon juice. The waiter brought it and asked for a physical signature confirmation, which was fine. However, a few minutes later, another waiter came to reconfirm my room number and name. I told them again, and they left. Then, after a little while, an older female waitress approached me with a tablet, asking me to enter my name to search for the room number myself. I tried both my name and my child's name, but neither retrieved the room number. Throughout this process, the waitress kept looking at me with an expression like she'd caught a thief; her attitude and eyes were very unfriendly and made me feel extremely uncomfortable. I even showed her my room card, and she just pouted and walked away. I immediately called the front desk and explained the situation to the Chinese-speaking lady. I then handed the phone to that waitress. After they communicated, her attitude completely changed, but she didn't apologize for her previous behavior. Considering it was around 630 RMB during the rainy season, this room wasn't cheap! Even though the Chinese-speaking lady was lovely and enthusiastic, I won't choose this hotel again.

Excellent hotel with caring staff and two good pools. Everything was great.

This hotel is perfectly situated right by Patong Beach, offering stunning ocean views right from the window. The service was excellent; we even received a complimentary kilo of various fruits upon check-in. Our room was spacious, clean, and beautifully designed, complete with a Jacuzzi. Breakfast was a delightful experience, with a fantastic view of the sea while enjoying our meal. Overall, highly recommended!

This hotel is right by Patong Beach in Phuket, and it truly lives up to its name as a sea-view hotel. You can enjoy the ocean scenery from both your room and the restaurant. The hotel environment is top-notch, especially the two outdoor pools, which are fantastic. The service is also excellent; the front desk staff can communicate in both English and Chinese, making it perfect for a relaxing holiday.

This was my first time staying in a sea-view room, and opening the window to the ocean felt incredibly therapeutic. The room was clean and tidy, and the bed was comfortable – I didn't feel tired even after a full day. The balcony was wonderfully designed; I could stargaze at night and listen to the waves in the morning. Overall, I'm very satisfied and would definitely consider this type of room again next time!

The hotel service was excellent, and the room was spacious. The environment was decent too, though you have to cross the road to get to the beach. Otherwise, no complaints. Breakfast was alright, pretty standard, nothing particularly outstanding.