The location is pretty good, but the garden view from the garden room was quite ordinary. I have a few issues to raise. First, the staff member who swiped my card seemed inexperienced. They couldn't tell the difference between the chip and the magnetic strip, and roughly swiped my card back and forth as if they were trying to break it in half. Did my card offend them or something? Please improve staff training. Second, there's no laundry room or ironing machine. The ironing machine was broken and there were no replacements. Do you assume guests don't need to iron their clothes? Third, why is the air conditioning so ineffective? If you use the duvet, it gets incredibly hot and doesn't breathe at all. Fourth, is the lighting at the vanity table designed for people who don't wear makeup? The overhead light makes applying makeup impossible, casting terrible shadows.
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