Four Points by Sheraton Kuala Lumpur, City Centre

The best family orientated hotel ⭐⭐⭐⭐ These are based on various amenities provided for the kid; kids club, kids playground, kid water slide & kid theme park 👍🏼 Along with huge swimming pool which could accommodate all the parents & kids. There are 2 types of water slide for us adults to ride with our kids ☺️ Not forgetting the hotel wide breakfast spread 😊 Will definitely to revisit ♥️ Points added to...warm welcome & a red rose since it was mother's day, 11th May 2025. Thank you Four Points By Sheraton Kuala Lumpur 🫰🏻

Disappointing experience despite great service at front desk. While the hotel itself looks good and the location is convenient, several things really let our stay down. First, a shoutout to Royce at the front desk — his service was excellent and he made check-in smooth and welcoming. However, that’s where the positives ended. The shower temperature regulator didn’t work properly — it was either scalding hot or freezing cold, making it almost impossible to enjoy a proper shower. The pillows were far too soft, and both of us woke up with neck pain every day. We requested firmer alternatives, but they never arrived. To top it off, we were charged $3 per piece of cutlery, and ended up paying $6 for two plastic plates just because we wanted to eat in our room. For a hotel of this level, this felt like a cheap and petty move — something I’ve never experienced at any other 4-star+ hotel. It’s a shame because I would have considered rebooking based on the location and initial impression, but these oversights and questionable charges have made me reluctant to return.

Very clean and cozy, near the Twin Tower and several tourists spot. The swimming pool and fitness is good.

Indoor and outdoor playground 🛝 swimming pools provide endless fun for kids. suitable for children and families. Happy Time with family. We will come back again.

Superb hotel with nice KLCC view. Breakfast is good! All staff are friendly. Highly recommended!

I recently stayed at the Four Points by Sheraton Kuala Lumpur City Centre with my family, and unfortunately, our experience was far from satisfactory. Here’s a detailed breakdown of our stay: First, we ordered a pizza for our kids, hoping to save some for the next day. When we asked the hotel staff to warm up the leftovers, they refused, stating they couldn’t heat food delivered from outside. While I understand there may be policies, this left our kids hungry, which was incredibly disappointing. A little flexibility for families traveling with children would have gone a long way. Second, we requested our room to be cleaned before stepping out for the day. We returned at 10 PM, only to find the room untouched. After calling the reception, they sent three staff members to clean, but at that hour, who wants to deal with housekeeping? We were exhausted and just wanted to rest. We also asked for fresh towels, but the whole situation left us very frustrated. It felt like our request was completely ignored until we followed up, which shouldn’t be the case in a hotel of this caliber. The breakfast was another letdown. I’d rate it a maximum of 3 stars—very basic, with limited options and nothing special to make it memorable. For a hotel in the heart of Kuala Lumpur, I expected much better quality and variety, especially for families. Lastly, the overall atmosphere lacked warmth. No one at the entrance smiled or greeted us when we returned, making the hotel feel more like a busy mall than a welcoming place to stay. There was no sense of “coming home” after a long day of exploring the city, which is something I value in a hotel experience. Overall, I cannot recommend Four Points by Sheraton Kuala Lumpur City Centre, especially for families with kids. The lack of flexibility with food, poor service response, subpar breakfast, and unwelcoming vibe made our stay frustrating. Families might find their kids going hungry, and the overall experience falls short of what you’d expect from a Sheraton property. We won’t be returning.