Khum Phaya Resort & Spa Boutique Collection

Our experience at Khum Phaya Resort & Spa was unfortunately extremely disappointing, to the point that we decided to leave after only one night despite having booked a four-night stay. The property may once have been a beautiful resort, but today it feels seriously neglected. We encountered several cleanliness and maintenance issues, including mould and dirt around the pool area and in the bathroom, stained bed linen, dirty and damaged towels, and generally tired facilities. We Even noticed broken glass near the pool, which is particularly concerning from a safety perspective. Another major issue was the noise around the pool from early in the morning and throughout the day, making it very difficult to sleep, rest or enjoy the supposedly relaxing atmosphere of the resort. What disappointed us most was the enormous gap between the way this property is presented and the reality we experienced. Whatever charm the hotel may have had in the past, the current level of maintenance, cleanliness and attention to detail was, in our experience, simply not consistent with what one should reasonably expect from a 5-star hotel. The situation was disappointing enough that, after our first night, we chose to leave the hotel and book another property in Chiang Mai for the remaining three nights, at our own expense. Despite this, the hotel refused our request for a refund of the three unused nights. We never leave a negative review, but in this case we feel it is important to share our experience honestly. A beautiful setting and traditional architecture cannot compensate for inadequate cleanliness, poor maintenance and a standard that, during our stay, fell far below what was advertised.

The report is lovely, something close to nature!

Pretty hotel. Beat swimming pool I ever seen.

The grounds and lobby and restaurant were quite beautiful and I enjoyed walking around the resort. The pool was a little disappointing because there were only a few lounge chairs in the sun for bathing. I also found my room to be outdated. There was mold in the shower and the water did not drain. The curtains were very old and my bed had a faint mold smell. The tub outside was very nice to look at but not functionally because there was no hot water. The gym was also very outdated. This hotel has potential to be a really nice place if they made the rooms a little more modern. Also you will be very far from the city and as a solo traveler, this was not ideal.

We had an awful experience at this hotel. We were supposed to stay 4 nights but we left after 1 night since my son and I both had an allergy to something in the room! The room was not very clean, there was humidity (see pictures), a coackroach in our room and a lot of mostiquos. Moreover clearly it does not look like a room for a 5 stars hotel… We took the room with direct access to the swimming pool but it was just next to the terrasse of the hotel where we had noice until midnight and again as from 6AM. The air conditioning was noisy. And when we decided to leave since we had an allergy, they didn’t want to discuss our complaint, even told me I could get an allergy from somewhere else so I needed to go to the doctor to show my allergy and the doctor needed to confirm it came from the room , then they told us to complain on trip.com. We left and did contact trip.com (the service was great !), and the hotel told trip.com that we never told them our problems. They reimburse nothing, not even the breakfast we didn’t eat since we left. This is so unacceptable on all levels, we fet treated like “nothing”. I really recommend you to look for other hotels in Chiang mai.

Breakfast excellent

This place is beautiful and the best bathroom floor our trip so far. Our room overlooked the pool and was bigger than some of the others. Their breakfast is way overpriced for what it is and they didn't even tell us the eggs were outside the first morning. Overall was a great place and a decent value. Would stay here again.