The Sukhothai Shanghai

The rooms are clean, tidy, and very comfortable. I've stayed here multiple times, and each experience has been excellent. The front desk staff are warm and provide great service. The hotel's location is also convenient for getting around.

Service: The front desk and guest relations staff were incredibly warm and helpful. Before check-in, they proactively called to ask about my room preferences, and after I checked out, they followed up to ask about my stay. Upon arrival, someone helped me with my luggage to my room and explained the facilities. There was also a welcome tea, which was deliciously sweet and tangy! Facilities: The hotel has been open for 8 years, but the room facilities are very well-maintained; it doesn't look like an old hotel that's been around for so long. Environment: The hotel isn't huge, but the environment is lovely, and the location is excellent. It's just a few minutes' walk from the famous 'LV boat' photo spot.

My birthday stay at The Sukhothai Shanghai was an absolute delight from start to finish, and I simply have to gush about it! The location is incredibly convenient. The hotel is directly connected to the Taikoo Li shopping mall, so you can shop to your heart's content without worrying about the weather. The subway station is just a three-minute walk away, and it's easy to hail a taxi right outside. Plus, there's an abundance of restaurants nearby, making dining out effortless. The service was exceptionally thoughtful and warm. The hotel proactively called me the day before to confirm my arrival time. A special shout-out to Joy from Guest Relations – knowing it was for my birthday, she went above and beyond by decorating the room beautifully and even upgraded us to a suite. During check-in, she patiently explained all the room amenities and was incredibly responsive to any requests we had. The attention to detail was impeccable. The upgraded suite was spacious, and the decor perfectly matched my taste. The hotel's signature scent is subtle and pleasant, immediately creating a sense of relaxation and comfort as soon as I stepped in. The bathroom was uncommonly large for a hotel in this price range, and the toiletries felt gentle and soothing. I had seen some negative reviews about the breakfast, but my experience showed that it has clearly been improved and optimized. The almond croissant was deliciously flaky, and the Tom Yum Goong noodle soup was warming and authentic. The hotel's Thai restaurant serves authentic cuisine, and guests even get an 8.8% discount. Unfortunately, my stay was too short, and I was genuinely sad to check out. I had such a memorable and wonderful birthday here. I will definitely choose The Sukhothai again the next time I visit Shanghai.

I was very satisfied with my stay this time. The guest relations小姐 (Miss) proactively called to ask about my check-in. They even upgraded my room type and showed us to the room, explaining everything. The concierge delivered our luggage very quickly, and the service staff were all very attentive. I'll definitely stay at The Sukhothai again next time. The location is also excellent! Overall, it's great value for money.

Amenities: Nespresso machine Cleanliness: The cleanliness was meticulously maintained. During turn-down service, they even dried the bathroom surfaces, replaced all towels, and left a goodnight tea. Ambiance: The environment is beautiful with great design. Service: The front desk staff and all other staff members were incredibly friendly and provided excellent service.

I've stayed at this hotel several times. What really draws me in is its prime location, the stylish room decor, and the peaceful ambiance despite being in a bustling area. **Amenities:** I hope the air conditioning can be checked. It made a buzzing sound at night, which was disruptive. **Cleanliness:** The cleaning staff did a very thorough job. **Environment:** The environment has a very zen-like feel, perfect for relaxation. **Service:** The service was quite good. I hope they can add a delivery robot in the future.

I wouldn't recommend using their laundry service here. My knit shirt got a hole in it on the first day, my pants weren't clean on the second, and on the third day, when I was checking out, my clothes still weren't back, so they had to mail them to me. When my clothes were damaged, the duty manager came up to talk, and their entire attitude was, 'This is a housekeeping issue, nothing to do with us. I can only ask housekeeping how they'll handle it, and once they confirm, I can give you an answer.' So, I'm doing my laundry at The Sukhothai, paying The Sukhothai's laundry prices, and it turns out they're outsourcing it to an unrelated third party? I might as well have gone to a reputable laundry service myself.