The room itself was decent and matched the photos. However, there were no closets or drawers, just an odd-looking hanger, which was quite inconvenient. As for toiletries, there was no shampoo, lotion, or dental kit – pretty much nothing except for cotton swabs and a shower cap. The large floor-to-ceiling window didn't impress me much, as you're constantly exposed, forcing you to keep the heavy curtains drawn for any semblance of privacy. The hotel grounds were poorly maintained, with withered leaves scattered everywhere.
On the positive side, I really liked the lady who cleaned our room: she was polite, friendly, helped with our belongings, and kept the room spotless. A special thanks to her.
However, the same cannot be said for the reception. I've never encountered such indifference. I arrived at 8:30 AM and had to wait over 5 hours for check-in. They didn't even offer for me to use the hotel facilities or the pool. All their interest in me vanished as soon as I declined to purchase their breakfasts. While I was waiting, two families checked out, and rooms became available around 9:30 AM and 10:00 AM. I asked if I could check in earlier once those rooms were cleaned, but was told no, only exactly at 2:00 PM. Many customer-oriented hotels would accommodate an early check-in if possible. Exactly at 2:00 PM, the woman from reception simply left her post and went somewhere. I had to wait a few more minutes. When she returned, she pretended not to see me. I had to ask about check-in again. Only then did she finally deign to give me the room key. To be fair, she did help me take my suitcase to the room. This kind of staff behavior completely ruined my stay and my desire to return. You can find many other hotels of similar quality for just an overnight stay, and at a significantly lower price.
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