The Ritz-Carlton Shenzhen
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The Ritz-Carlton Shenzhen

Stay at The Ritz-Carlton Shenzhen in Shenzhen, a 5-star hotel with 9.5/10 from 3129 reviews. It offers good value with quality service, and prices start from €242.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Shenzhen Festival Avenue: 0.42 km away

Shenzhen Convention and Exhibition Center: 0.36 km away

Shenzhen | 【MOTO Comedy】Daily from Monday to Sunday | Hilarious Stress-Relieving Premium Talk Show Gala: 0.26 km away

Amenity Highlights

Leisure: Pool, Hair and beauty salon, Gym

Pets policy: Pets are not allowed.

Food & Drink: Room service, Cafe, Restaurant, Bar, Lobby bar

The Ritz-Carlton Shenzhen

No. 1 of Premium Hotels in Shenzhen
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Highlights
Scenic outdoor pool
Scenic nightscapes
Acclaimed dining options
Comfy rooms
Excellent service
+4 more
Amenities
All amenities
Property Description
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Great room and great lounge access. Spa is good. Good service from miss dannie
Surroundings
Metro: Convention & Exhibition Center
(150m)
Metro: Gangxia
(640m)
Airport: Shenzhen Bao'an International Airport
(32.8 km)
Train: Futian Railway Station
(1.0 km)
Train: Shenzhen Railway Station
(7.7 km)
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4

Oasis Suite

1 King bed
104m² | Floor: 9,11
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Deluxe Twin Bed Room

2 Double bed
50m² | Floor: 22-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Garden Executive Elegant Room - Garden-View (2 Beds)

2 Double bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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4

Family Connecting Room

1 Queen bed and 1 King bed
Fixed window
Free Wi-Fi
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design King Room

1 Queen bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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7

The Ritz-Carlton Suite

1 Queen bed
446m² | Floor: 27
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Premier Queen Room

1 Queen bed
55m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Design GardenView King Room

1 Queen bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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5

Premier Suite

1 Queen bed
104-122m² | Floor: 7-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Carlton Suite

1 Queen bed
118m² | Floor: 28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Deluxe Garden View King Bed Room

1 Queen bed
50m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Ritz Kids Safiri Night "Themed Room"

1 Queen bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

Club Premier Twin Bed Room

2 Double bed
55m² | Floor: 22-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Design Premier King Room

1 Queen bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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4

Design King Room

1 Queen bed
50m² | Floor: 7-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Premier 2-bed Room

2 Double bed
55m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Executive King Bed Suite

1 Queen bed
100m² | Floor: 26-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Premier King Bed Room

1 Queen bed
55m² | Floor: 22-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
5

Club Executive Twin Bed Suite

2 Double bed
100m² | Floor: 7-21
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Discovery Suite

1 King bed
62m² | Floor: 7-8,10-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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4

King Room

1 Queen bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Design Twin Room

2 Double bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
4

Design Garden View Twin Room

2 Double bed
50m² | Floor: 7-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Twin Room

2 Double bed
50m² | Floor: 7-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Deluxe Queen Room

1 Queen bed
50m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Deluxe Garden View Twin Bed Room

2 Double bed
50m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Premier Twin Room

2 Double bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Premier King Room

1 Queen bed
55m² | Floor: 7-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Design Garden View King Room

1 Queen bed
50m² | Floor: 7-12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Twin Room

2 Double bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Deluxe King Bed Room

1 Queen bed
50m² | Floor: 22-28
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
7

Ritz Kids Night Safari Theme Suite

1 King bed
62m² | Floor: 6-22
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Deluxe 2-bed Room

2 Double bed
50m² | Floor: 15-17,19-21
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Oasis Terrace Suite

1 King bed
122m² | Floor: 7-8,10,12,18
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
4

Club Junior Suite

1 King bed
62m² | Floor: 15-17,19-26
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
Check Availability
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70 guests in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 2 months.
Average for similar properties in Shenzhen
Guest User
June 17, 2026
Huge thanks for a wonderful stay! The experience was fantastic, and all the staff were incredibly friendly. I'll definitely choose this place again for my next business trip. Special thanks to Jennifer!
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C121.08
June 12, 2026
My first time staying at a Ritz-Carlton, and from the moment I walked in, I was warmly greeted by Dannie at the front desk. Check-in was quick and thoughtful. As I opened the door to my room, a fresh scent filled the air. The mattress and duvet were incredibly soft against my skin, and the room was impeccably clean with every detail sparkling. I finally understood what true luxury means – it’s not about being ostentatious, but about the comfort of being genuinely cared for!
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Guest User
June 12, 2026
As a frequent guest, I'm consistently impressed with every aspect of this hotel. The environment is quiet and comfortable, with excellent facilities, making for a superb stay. Jennifer provided exceptional service; she was attentive, meticulous, and incredibly friendly. Even on her day off, she patiently followed up on my requests. My entire stay was seamless and pleasant. Both the value for money and the service are outstanding, making this an ideal choice for business travelers needing a long-term stay. Highly recommended!
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M.Yugai
June 12, 2026
This was an excellent stay. The hotel is conveniently located in centre of Shenzhen, and the front desk administrator Sahar was incredibly helpful. She assisted me changing to king bedroom . Breakfast was at the highest possible standard! This stay was exquisite! A+++
Guest User
April 17, 2026
Pros - Both our rooms at level 10 were relatively close to each other facing the Wong Tee Plaza. It might be a way of the said front desk staff allocating these rooms to us to compensate for our unpleasant check in experience (see below). Spectacular views and we managed to spectate the night light show on Saturday without needing to go to the Civic Centre. - Facilities are great including 24-hour well equipped gym and sauna (best of all hotels in China we experienced so far). - Rooms are relatively new and fully equipped with necessities, has a dyson air dryer, Toto automatic toilet, automated curtains and a steamer to iron the clothes. - Breakfast had a lot of varieties to offer (personally loved the oden and sushi section), good service too. - Housekeeping was amazing. As I was leaving my room, Joy asked if we were interested in their laundry services and we declined as we do not have much laundry to do. After the first day of housekeeping, she noticed we did simple laundry (1-2 pieces of undergarment) and offered us a complimentary mini laundry detergent. We appreciate her thoughtfulness despite the fact that we initially declined her services. - Check out was relatively seamless, I believe it was the front office manager that managed our check out and explained the deposit refund procedures accordingly. - Concierge was decent too as they suggested we are better off getting a Didi to transfer our move to our next destination, and helped us load our bags to the Didi. Cons The only downside experience was check in. We requested if it would be possible to have interconnecting rooms (all good if not, at least as close to each other as possible within the same floor). We were advised that given interconnecting rooms are not available for the same type of rooms: 1.The staff provided an offer (upgrade to one of the bigger rooms that has interconnecting room with free 3 days hotel breakfast for 2 out of 4 pax). The quote/offer was outside of our budget hence we declined the offer and we just accept our original booking via Trip.com with no interconnecting rooms. 2.After we declined, the staff informed us that she miscalculated the price (from RMB 31k down to RMB 20k) for the same offer. This is very odd/confusing to us especially with the price difference due to miscalculation, and she was trying to push this offer to us again which we declined. At this point, whatever price quoted to us of this offer lost its credibility and we proceeded to stick to our original booking. 3.The staff said that she will notify us via WeChat (she added us on WeChat) once the room is ready. Understood at that time it was before check in time (i.e. before 3pm) hence we decided to grab lunch and come back after the check in time. It was past 3pm and we heard nothing from her upon returning to hotel and had to approach the front desk to ask for an update. The same staff managed to provide us key card for one of the rooms while the other room is still not ready (it was past 3:20pm at that time). She said that she will arrange one of her coworkers to deliver the keycards to us once that other room is ready. Around 3:50-4:20pm, we heard nothing (I walked past the other room and noted the housekeeping has finished cleaning up the room and left). I had to go to the front desk to request an update and eventually obtained the keycard. I am not sure if the above stems from the individual's motivation or if this is part of the hotel's standard procedure to aggressively upsell (even if we already said no) or if the front desk is pressured to meet monthly KPIs, but that left us an unpleasant check in experience and obviously did not represent the check in hospitality standards of the hotel itself. Aside from the check in, we loved everything hence we had to give 4 out of 5.
Guest User
June 7, 2026
Our stay was fantastic! A big thanks to our butler Bella, who reached out beforehand and arranged a room upgrade for us. The hotel's location is excellent, making it super convenient for getting around and dining.
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Guest User
May 22, 2026
This was my first time staying at the Ritz-Carlton Shenzhen, and I was completely blown away the moment I opened the door! They are incredibly thoughtful – balloons, rose petals, and even a small cake to celebrate our anniversary. The ambiance was absolutely perfect. I had originally just wanted to celebrate quietly, but I was spoiled rotten. A huge thank you to Dannie at the front desk for arranging such a wonderful surprise; the service was truly exceptional. I'll definitely be back, five stars without a doubt!
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Guest User
May 22, 2026
The Ritz-Carlton's locations are always spot-on, and this one, being near the convention center, is incredibly convenient for exhibitors or conference attendees. The pool and gym are well-maintained, perfectly meeting the need for relaxation during business trips. The breakfast offers a rich variety and consistent quality, and the cleanliness details stand up to scrutiny. A special shout-out to Eva, who was prompt and meticulous with her arrangements from check-in to check-out, significantly enhancing efficiency. The overall experience was practical and efficient, with no unnecessary frills, making it a reliable choice for repeated business travel stays.
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Guest User
May 8, 2026
The room was very clean, which is expected since it's newly renovated. The bed was super comfortable, and it's fantastic that they provide toiletries for children. Having a Bluetooth speaker to play my own music was a nice touch. The location is great, with many shopping malls nearby and convenient transportation. It's definitely family-friendly.
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Services & Amenities

PALETTO意大利餐厅
Open for: Brunch, Lunch, Dinner
Special dietary options: Gluten-free, Vegetarian
Business hours: [Mon - Sun] 12:00-14:30, 18:00-22:30
深圳丽思卡尔顿酒店Fix美食屋
Open for: Breakfast, Brunch, Lunch, Dinner
Business hours: [Mon - Sun] 08:00-20:00
星丽中餐厅
Cuisine: Cantonese
Open for: Lunch, Dinner
Business hours: [Mon - Sun] 11:00-14:30, 17:30-22:30
Flavorz全日制餐厅
Style: A la carte, Buffet
Cuisine: Seafood
Open for: Breakfast, Brunch, Lunch, Dinner, Cocktails
Special dietary options: Gluten-free, Vegetarian
Dining options: Reservations available
Business hours: [Mon - Sun] 06:30-10:30, 12:00-14:30, 18:00-22:00
ONYX大堂酒廊
Open for: Afternoon tea, Dinner
Special dietary options: Vegetarian
Business hours: [Tues - Sat] 20:00-01:00 the next day

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 2 years old and under
CNY 525.00 (approx. €67.59) per person per night
Extra crib: Free
Children 3 years old and over
CNY 525.00 (approx. €67.59) per person per night

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 109.00 (approx. €14.03) per person
Children 12–17 years old
CNY 218.00 (approx. €28.07) per person
Adult
Buffet:CNY 218.00 (approx. €28.07) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the number of rooms you book. The charge is CNY 1,000.00 (approx. €128.74) per room.
Deposit Payment MethodsThis property accepts cash, credit cards and debit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

Local hotel name: 深圳星河丽思卡尔顿酒店
  • Opened: 2009
  • Number of Rooms: 167
Phone:+86-755-22222222
Email:rc.szxrz.reservations@ritzcarlton.com
The Ritz-Carlton, Shenzhen (Shenzhen Xinghe Lisikaerdun Jiudian) is strategically situated in the heart of the Futian district, just opposite the Convention & Exhibition Center and in proximity of the Shenzhen Civic Center. The hotel is accessible to Shenzhen's new Metro system, connecting the Hong Kong border and Shenzhen's major shopping, sightseeing and business districts. This Shenzhen hotel is a 30 minutes drive to the Shenzhen International Airport and one hour from Hong Kong International Airport. This Shenzhen hotel has various rooms, including dozens of suites that offer magnificent views of the city. Nine of the suites feature a large balcony for lounging outside. Of special note, the Presidential Suite with its grand entrance, floor-to-ceiling windows spanning two floors covering 446 square meters (4,801 square feet) of space, ensures a loft-like feeling. In addition the suite also boasts a two-story high balcony and provides a 270-degree wide scope view of the city. Dining at the hotel is an international delight. Flavorz, the all-day dining restaurant offers five live-cooking stations and showcases chefs at work. Xingli Chinese restaurant serves sumptuous Chiu Chow, Cantonese and Szechuan specialties, while Paletto Italian restaurant features fine-dining with a private room for special occasions. Using only the best ingredients, whether it's freshly brewed coffee, pastries, baked goods, salads or a variety of sandwiches, Fix Deli brings truly authentic food to Shenzhen. Occupying two floors, the Ritz-Carlton, Spa and Fitness Center is a haven designed for total relaxation and tranquility. Guests can commune with nature and enjoy sumptuous amenities, including a fully equipped gymnasium, yoga studio, outdoor swimming pool and a spa with luxuriously appointed rooms.

You might be wondering

What are the check-in and check-out times at The Ritz-Carlton Shenzhen?

Check-in time at The Ritz-Carlton Shenzhen starts at 15:00, and check-out time is by 12:00.

Does The Ritz-Carlton Shenzhen have a pool?

Yes, The Ritz-Carlton Shenzhen has a swimming pool for guests.

Are pets allowed at The Ritz-Carlton Shenzhen?

No, pets are not allowed at The Ritz-Carlton Shenzhen.

How much does it cost to stay at The Ritz-Carlton Shenzhen?

Room prices at The Ritz-Carlton Shenzhen vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to The Ritz-Carlton Shenzhen from the nearest airport?

The nearest airport is Shenzhen Bao'an International Airport, located about 32 mins from hotel by car (32.8 km) away.

What’s the cancellation policy at The Ritz-Carlton Shenzhen?

The cancellation policy at The Ritz-Carlton Shenzhen depends on your room type and booking terms.

Does The Ritz-Carlton Shenzhen offer airport transfers?

Yes, The Ritz-Carlton Shenzhen offers Airport pick-up service, Airport drop-off service for guests. We recommend contact ahead to confirm availability and pricing.

About This Property

Nearest AirportShenzhen Intl. Airport
Distance to Airport32.89KM
Nearest Train StationFutian Railway Station
Distance to Train Station1.06KM
Nearest Subway StationConvention & Exhibition Center
Distance to Subway Station0.15KM
Average Price FromEUR752
Hotel Star Rating5