We couldn't find the hotel entrance nearby, so we called the staff. She very gently guided us, telling us to look for Circle K and then take the elevator to the 21st floor at the Xinxing Building entrance. Once we arrived, a super cute and sweet staff member checked us in, collected our deposit, and then showed us to our room, explaining the check-in guidelines and so on. Although the room was small, it had everything we needed, and there were also lovely common areas (living room, kitchen, bathroom) outside the room. When we took a shower in the evening, we realized the showerhead in our room was different from what was shown in the guide. The staff immediately instructed us on how to use it correctly. Our stay at this hotel was fantastic; all three staff members we encountered were very thoughtful and patient. The environment was clean and quiet, and felt very cozy. After checking out, the hotel's free luggage storage service was perfect, allowing us to go out and explore before returning to pick up our bags and head back to the mainland. However, we left in a hurry and forgot to get our deposit back. Luckily, the app provided an email address. I sent an email at around 11:30 PM, and the hotel responded within 20 minutes. After a series of steps, the hotel refunded my deposit at the current exchange rate. All in all, this hotel is excellent.
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