Holiday Inn Express & Suites FAIRMONT by IHG

The front desk staff, Lauren in the evening and Morgan on day shift, were excellent! The elevator was out due to circuit hit by lightning about three weeks ago. Lauren explained during check-in and had to use a key to take guests up and down her entire shift. She has the most friendly and positive attitude. When we went in our room, it had not been cleaned. Beds had been slept in but sheets were not changed nor made. Also, used towels on the bathroom floor. Called down to Lauren and she immediately came up to get us and put us in a 1st floor room, Morgan always had a smile and friendly greeting. It was so nice to come in or go out and stop and talk to him. On a scale from one to ten, ten being the highest, I would give Lauren and Morgan each an eleven!

I have stayed at this property about once per year over the past several years. This trip was marred by several maintenance issues. 1.) Neither of the two elevators worked correctly. The front desk clerk had a key and could take you up or down on one of them. 2.) The previously good wifi dropped connections frequently and would also connect 'without internet' when it reconnected. 3.) Neither the pancake maker nor the juice machine worked at breakfast. The rest of breakfast was very good. 4.) Our room didn't have a bath mat on the first day, but the housekeeper got us one the second day. The good news here is that there IS housekeeping every day at this property. Way too many hotels are skimping on housekeeping as though the pandemic is still happening. The highlight of our stay was front desk clerk Lauryn, who did her best to mitigate the above, and she did it with charm. Her positive attitude and willingness to help are (sadly) hard to find in service people and we wish her well.

Breakfast 24/7 free bottled water and fresh cookies on arrival. Clean well maintained pool, easy to find ice machines, clean everything! Morgan, front desk man was excellent. Jewel of an employee you got there in him. All staff pleasant and cheerful! Room spacious, quiet and very clean. Wonderful over all stay. A+++

Only there for 1 night, but front desk was very helpful. Checked in early and checked for room availability. Everyone was very accommodating.

Even though the elevator was down. The staff was very helpful and kind.

They canclled our reservation the day of my booking. Actually like an hour before.

Enjoyed the stay. Staff is very friendly and helpful. Room was clean.

Staff was welcoming, helpful and accommodating with our dog along for the trip.