Hotel Villa Cipressi, by R Collection Hotels

Beautiful Villa with stunning lake view & garden ! I would definitely come back in spring !!

Love the hotel Love the hospitality Amazing people

DO NOT STAY HERE UNLESS YOU ARE PART OF THAT DAY'S WEDDING!!! I was gravely disappointed that there was insufficient warning of the impact of weddings on the overall stay experience! I was told on checkin, never prior, (the websites says there are wedding on the site but no details) that the terrace would be closed from 3:30 PM on each day of the stay. WHAT? This was one of the reasons I chose this hotel - for a beautiful view of the lake and an apperitivo at 5:00. The weddings on the terrace below our window were loud and disruptive while in the room but the worst was the disco music that pounded the whole place from 9:00 PM on. Disturbing! For an egregious charge per night, I am appalled. This is a WEDDING HOTEL and guests not attending the weddings should not book here. I have twice written letters to the hotel about my concerns, and have not received a reply. RUDE!

Helpfull staff, breakfast was great with lots of options. Gardens were great. Room was small and the property showed some wear and tear

We were two couples traveling together and we could not have been happier with our stay at the Hotel Cipressi. Upon arriving, we were told that there was a wedding and that we wouldn't be able to use the outside area, which I had read about in the reviews. I had, however, not worried too much about it as we were there starting on a Monday - thinking that weddings might not affect us as we weren't there on the weekend. There were two weddings during our stay. The woman at the front desk who checked us in told us that we would be able to use the facilities at the Royal Victoria or the Hotel Du Lac, both properties owned and operated by the same company. At first, we were a little put off, but then we realized that it was a quick and beautiful walk through the botanical gardens to the Royal Victoria, which we were able to access with the gate code given to us. It was perfect. We loved the beauty and quaintness of our hotel, and then we would walk over to the RV and enjoy its view, gardens, cocktail bar, and restaurant. It was the best of both worlds. We all agreed that we would not have changed a thing.

Staff and service were amazing. The property was beautiful too. Having said that, for the price point we encountered several issues that took away from enjoying our stay. In no particular order: 1. Noise: room was incredibly loud. We were on the corner of the building and could hear everything including conversations from the room next to us and street noise all night long. We really didn’t sleep for 2 nights. 2. Cleanliness: found broken glass on the floor of our room. Shows they didn’t clean that well. Having said that, we then proceeded to also break a wine glass though I think I did a better job of cleaning than they did. 3. Hair dryer: hair dryer wasn’t working. Once reported took about 30-60 minutes to get a new one … not totally unreasonable but when you’re trying to get ready for dinner the delay was enough to not be able do hair the way it was wanted. 4. Hot water: no hot water on our 2nd night at dinner time. Again, unable to get ready as we wanted to for dinner. Both evenings didn’t have great starts due to conditions of the hotel. 5. Bed: incredibly uncomfortable. Rock hard. Maybe some like that but not enjoyable at all. Could never get in a position that I was able to sleep more than an hour at a time (noise didn’t help either). Reported the issues the day before check out and was advised to talk with the manager. They weren’t available until the morning of checkout. Explained the above and they didn’t seem overly concerned. Very little compensation offered