The location is great, nestled in an alley off a lively street, just a 5-minute walk from Karon Beach.
The hotel is large and beautiful, with several pools, a children's play area, a spa, and lots of trees and flowers – perfect for a vacation. There's a shuttle service for getting around. The breakfast is mainly Western, and it's delicious.
The staff are all very kind and friendly, always ready to help. The concierge was especially helpful with carrying luggage, booking taxis, finding drivers, and making calls – truly excellent service.
The only thing I wasn't happy about was a young, white female staff member at the front desk. She was polite, but she gave me a connecting room. We were indeed two families, so if we were to get connecting rooms, they should have been for both of our families together. Instead, she put us on different floors, and only my room was a connecting one. The child next door cried non-stop all night, making it impossible to sleep. I don't understand why she did that. Thankfully, the other front desk staff promptly moved me to a different room later that night.
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