The Cornell Inn, Lenox & the Berkshires

The staff was friendly and the breakfast was great. The parking lots and grounds were unsafe. It's winter time and they should know better. Each time we went to our car we felt we were going to slip and fall. Same with the path from our room to the breakfast area. We came here for a relaxing baby moon and feared for our safety any time we left the room. When we arrived on a Thursday afternoon we were told the parking lots would soon be plowed. We left on a Sunday morning and neither had been touched the whole time we were there. The weather was rainy, then freezing, which makes for dangerous conditions if not treated properly. On one morning the parking lot was such a sheet of ice that we felt unsafe to drive and therefore had to abandon our planned morning activities. Throughout the stay we would see plenty of staff but they would not give an update on the plowing or even acknowledge the conditions of the lots or walkways.

Clean, quiet, and a great breakfast! The staff was friendly. We enjoyed a fire in our room and the free bottle of wine.

The rooms were beautiful and very comfortable. The cleanliness of the rooms was impeccable. Your complimentary breakfast was outstanding with service by the most pleasant staff. Lindsey and the cooks did an awesome job. Would recommend staying here. We surely will be returning. Thank you.

Beautiful Inn, hosts are most welcome and the breakfast was perfect. Heading back for certain!

Room was beautiful. Comfortable bed, excellent breakfast and a wonderful staff make this a great place for a weekend in Lenox.

Absolutely love it Staff is lobbing, attentive and respectful They gave us directions for a beautiful restaurant where we had excellent service Zinc Bistro, which I totally recommend now Beautiful rooms, special, wonderful well done breakfast (as one expects from a real B&B) Perfection.

This In. Is finally back to good service. Thank you all there.

The front desk clerk refused to honor my request for a first floor room due to a recent knee injury. He said I would have to pay $75 more for a king delux room. I had secured a standard double king room through *******. He then said I could have a first floor queen room but he could not guarantee it - he would leave it as a “note” on my reservation. I would have to go to the Inn to see about availability. I was not going to drive 3 hrs to learn whether I could have a first floor room or not. I did not check in as I was very concerned about stairs leading to a further injury. Apparently this Inn refuses to acknowledge the Americans With Disabilities Act. Interestingly, the other inns I booked with ******* gladly found me a first floor room.

Overall a really fun place to stay. Rooms were good quality and the staff was welcoming and helpful.