Disappointing experience, definitely not a 4-star hotel! The check-in experience was honestly insane. It took us about one hour just to wait in line to check in. We arrived around 1:30 PM, which was earlier than the official check-in time, so we completely understood that our room might not be ready. The lady at reception at 2:30 told us we would receive a notification once the room was available. However, we never received anything. We eventually had to stand in another line at the guest services desk, which was a little shorter, just to ask about our room again.
The room itself was very average. There were basically no amenities. The blanket looked old and dusty, and it wasn't properly inside the duvet cover, it was just placed on top of the sheet. The windows were dirty, and the complimentary water was an extremely tiny bottle that they handed out at reception. The AC was also very loud and dusty.
The location is another issue. The hotel is at the beginning of the ***** and quite far from the center. When it's around 45°C outside, walking even 20 minutes is simply not realistic.Thankfully, there is a monorail station inside the hotel, which was definitely a benefit.
The pool area, including the lazy river, was actually fun and one of the highlights of our stay. Unfortunately, the experience could be much better. People were constantly stopping and standing in the lazy river, forcing everyone else to bump into them, while the lifeguards didn't seem to do much about it. There are also no free umbrellas, you have to pay extra for them.
We completely understand that Las Vegas is a place where everything comes with an extra cost, and that's part of the experience and even part of its charm. But then don't position yourself as even a 4-star hotel if the overall experience doesn't match that standard. We love Vegas, but our experience at MGM felt like the hotel was focused on collecting money at every possible opportunity. Everything felt very commercial and conveyor-belt-like, with little attention to the guest experience.
