The hotel is beautiful, and you have to take a boat to check in. However, don't listen to the staff on the boat. We arrived at the pier, and there was a boat ready to depart. The staff said it was a bit crowded and asked if we wanted to wait for the next one, which was in ten minutes. We ended up waiting for over half an hour at the pier, from daylight until dark, for the next boat to arrive.
When we got to the hotel, we had booked a king-size bed room, but the front desk gave us a twin room. We went back to the front desk to negotiate a room change. They gave us a key and told us to move our luggage ourselves. After changing rooms, they asked us to return the original room's key to the lobby.
The breakfast and dinner included with the hotel stay were absolutely terrible, but there were no other options, so we had to accept it.
What was absolutely, utterly unbearable was how dirty the room was. When I pulled back the duvet, there was a strong smell of foot odor. The showerhead, which was supposed to be fixed to the ceiling, was half-detached. Everything, from the floor to the bed, tables, chairs, and the entire bathroom, was incredibly dirty.
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