Atour S Hotel Wenshu Yuan MonasterySubway Station, Chunxi Road

Extremely satisfied. The room was clean, the breakfast had a great variety, and the late-night snack was very much to my liking. The service was also exceptional. I especially loved the complimentary laundry service—just drop it off at the front desk in the morning, and your clothes are completely washed and ready by evening.

I had a very comfortable stay. Since I was a minor traveling alone, they even upgraded my room. The staff were all exceptionally nice, making it a delightful accommodation experience. They even gave me a fridge magnet as a parting gift when I left.

Great service Facilities: Well-equipped Cleanliness: Spotless Environment: Nice Late-night porridge service: Thumbs up

The front desk staff were warm and welcoming, the hotel was clean and tidy, and the stay was very comfortable. They even gave us a small gift when we checked out.

This Atour S hotel near Chengdu Wenshu Monastery has an unbeatable location, very close to the subway and super convenient for getting around. The rooms are clean and quiet, the bedding is soft and comfortable, and the front desk check-in was quick. With thoughtful touches all around, it's a great place to rest and recharge during a trip. I'll definitely choose to stay here again next time I visit.

Traveling to Chengdu with my family, a group of 6 adults and 2 children, we booked 3 rooms for a total of 15 nights. Upon arrival on the first day, we discovered there was no AC in the rooms. When we inquired, we were told the central air conditioning was turned off because the temperature had dropped, even though the indoor temperature was 26°C. After we complained, they suggested opening the windows, but our rooms faced the street. The next day, they provided electric fans. So, we had the 'wonderful' experience of using electric fans in a hotel. When we mentioned this again during check-out, we were told the AC was turned off due to pipe maintenance. We got two different explanations, but regardless of the reason, the hotel never informed us in advance, nor was there any discount on the room rate, which I find completely unreasonable. In the middle of our stay, when we asked about laundry services, a staff member was very unfriendly. However, the duty manager apologized afterward and gave the kids some panda plush toys. That part of the handling was acceptable. But there was no resolution whatsoever for the lack of AC in all the rooms, which is completely unacceptable.

The bedding was extremely comfortable, and the smart toilet was very convenient. Overall, I am very satisfied and will choose this hotel again next time. It's also very convenient for visiting nearby attractions with great transportation access.

Facilities: Everything was quite new and worked fine, except for one window that wouldn't close tightly. Cleanliness: Decent. Environment: Had a corner room, so it was a bit on the smaller side, but it didn't really bother me. The soundproofing was great. Service: Front desk staff were very polite. I've never had a bad service experience at Atour. P.S. Didn't take any photos, so I just used an official hotel image.

The hotel rooms are spacious, the environment is pleasant, and it is very quiet. The rooms are spotlessly clean, and the staff are warm and attentive. It's the best choice for both business trips and vacations!