Novotel Citygate Hong Kong

The room facilities are a bit old, and there was dust all over the bedside, sink, and bathtub, so the hygiene wasn't great. However, the hotel staff were incredibly warm and friendly, always ready to help. It's worth noting the hotel's breakfast buffet; when we went that morning, all the hot food was cold, and the cold dishes weren't very fresh, especially the salad. The selection wasn't extensive either. My family and I felt unwell in our stomachs and guts after eating, couldn't eat lunch later, and by the afternoon, even drinking water made us nauseous. We booked this hotel because we were flying from Hong Kong, and the location is very convenient – you don't even need to exit the station to get to the hotel, and it's easy to go out and explore Citygate Outlets. But considering the hygiene and the breakfast situation, we probably won't choose to stay here again next time.

This hotel offers incredible value for money in Hong Kong at this price point. The facilities are excellent, and the bed is super comfortable. Its location is fantastic, very close to the MTR station, making it perfect for those visiting both AsiaWorld-Expo and Disneyland on different days, as it's conveniently accessible to both by subway. Plus, there's a supermarket directly accessible. The front desk staff are very helpful and speak standard Mandarin.

This hotel was very convenient for an overnight layover at Hong Kong Airport. They offer a shuttle bus every 20 minutes. The room layout was a bit strange, I wasn't a huge fan, but you could see a partial sea view. The hotel has direct access to several large shopping malls, which was incredibly convenient for food and drinks. Overall, it was a pretty good experience.

The room was clean and tidy, and the staff were incredibly helpful. Special shout-out to the uncle who drives the airport shuttle – he was so kind and responsible! Highly recommend him! ❤️

This hotel has the best location for a layover in Hong Kong, aside from the one actually inside the terminal. We booked the simplest room just to get some sleep between flights. The room was minimalist but very thoughtfully designed. The only downside was a used toothpaste packet in the shower. I was really impressed by the different pillow options, the comfortable bed, the blackout curtains, and the excellent soundproofing.

The hotel's location is excellent, right inside Citygate Outlets, making shopping super convenient. You can reach it by taking the MTR and walking through the mall. The hotel staff were very friendly and the overall experience was satisfying. I'd definitely consider staying here again on my next trip to Hong Kong.