Le Méridien Maldives Resort & Spa

The rooms were actually better than what the official photos showed. Service: This was the biggest highlight. Everyone was well-trained and professional, always anticipating your needs before you even had to call for service. Cleanliness: It seemed to be a bit of luck. Overall, it was good, but the female cleaning staff seemed to be more meticulous and thorough with the details. Facilities: We booked two rooms. One was better maintained than the other. In the less maintained room, the pump bottles for toiletries were hard to dispense, the cups had significant scratches, and both the bath towels and bathrobes were damaged. However, the other room was in much better condition (it seemed like the room we stayed in for more days was more recently updated).

Not bad, left a good impression.

Terrible 👎 Some hotel staff exhibited discriminatory behavior! I'm not indiscriminately giving bad reviews to all staff. We appreciated the service at Turquoise restaurant—a bespectacled female manager, a Sri Lankan waitress, and the female chef; and a short-haired young man at Velaa restaurant. They were all warm, friendly, and attentive, and we proactively gave them extra tips, even though we opted for an all-inclusive package and had virtually no extra expenses. We still felt it was a voluntary act to tip them. However, the hotel's shuttle service was disappointingly poor. Not only was the response time slow, but they also lied to us. Most shockingly, they treated guests of different skin colors differently. 1. We called a shuttle, but it arrived at the restaurant and left after less than two minutes, claiming they couldn't find the guests. Shouldn't the shuttle have asked the restaurant staff to check if the guests who called were still there after arriving at the pick-up point? And to leave after less than two minutes, claiming the guests weren't there—is this service? We had just finished snorkeling and were simply organizing our gear. They could have easily seen us. 2. A shuttle bus picked up a group of guests at the dive center. Because we were explaining how to prepare our catch, we didn't take the same bus, and we also requested another bus to pick us up (we felt bad making guests who had already booked their catch wait for us). It wasn't until we finalized the preparation method and had our fishing boat captain repeatedly urge the bus that it finally arrived, twenty minutes later. After picking us up, it even had to take a detour to pick up other guests before dropping them off. We spent at least an hour waiting for the shuttle bus every day! 3. On the day of check-out, two shuttle buses arrived one after the other. After we got into one, the driver not only didn't take us first, but also went to ask the white guests who hadn't booked a ride where they were going. After learning they were going to the villa, he insisted that my friend, who was in a hurry to catch a seaplane, take the other bus! Even though he had confirmed that this was the bus my friend had booked, he prioritized serving the white guests who weren't in a rush, trying to get my friend into the other bus. When we filed a complaint, the hotel staff lied and fabricated the time we called the taxi, claiming it arrived late because we called late. The truth is, we clearly remember calling the taxi at 2:35 PM, but the hotel said it wasn't picked up until 2:44 PM, just to cover up their slow service. Beautiful scenery and scarce resources shouldn't be a reason for the hotel to bully guests and act recklessly. We paid for the beautiful scenery and environment; why should we endure unfair treatment? In the end, the hotel officials still felt they were in the right, and didn't even bother to seriously investigate our issues, offering only a perfunctory apology, hoping to appease us with points. We want the hotel to investigate the objective facts, find out the truth, and at least review their internal communication records to see how the time actually happened! Otherwise, we will not accept this irresponsible and perfunctory apology!

During our stay at the Le Méridien Maldives, we experienced an extremely egregious incident of discrimination on our last day of departure. At 2:35 PM that day, we called a shuttle to catch our 3:00 PM seaplane at the front desk. The shuttle never arrived, so my companion had to walk. The shuttle finally arrived at 2:58 PM, and we immediately got in. The car had already started moving towards the front desk. At this point, the driver saw three white guests emerging from a nearby restaurant, immediately stopped, and twice asked me, "Could you switch to another car?" He waved for me to get off, even though the white guests hadn't even called for this car and not all of them were present. After I refused twice, the driver reluctantly drove off. It was under the blazing sun, and there were only two minutes left before our flight. What's worse, the hotel responded that it was a "misunderstanding" and a "handover error," claiming that I was asked to switch cars to get to the pier faster. This logic is completely illogical: I was already in the car and it was already moving; wouldn't it have been faster to just drive off? The driver stopped to ask the white guests their destination, clearly prioritizing their needs. This is not an isolated incident. During my stay at the hotel, every time I took the shuttle bus, the driver would greet white people warmly, but never greet Asian guests.

The price is not very cheap, but it is relatively balanced in all aspects. There are few Chinese guests and no Chinese service staff, so guests need to be able to communicate in English. The dinner dishes are average, and the breakfast is relatively rich. There are not many entertainments on the island itself, and the sea projects are okay but the price is not cheap. The hotel service is in place and the staff are well-trained.

The service was really bad. At 12 o'clock on the day of check-out, the waiter knocked on the door repeatedly to urge us. It was very unfriendly and hostile.

Very good and convenient