Hotel Best Sol d´or

1. Booking & Outbound Transfer (Arrival) We booked an additional airport-to-hotel transfer. Upon arrival at the airport, after collecting our luggage, we waited about 40 minutes for all the other passengers. Then the journey took another 30 minutes, as the coach stopped at every hotel along the way. 2. Check-in & The Room We arrived at the hotel for a one-week stay with our family – my wife and our 18-month-old son. We received a clean room with a balcony overlooking the pool. The room had two double beds and a crib. However, it was too cramped with all three beds – we couldn't move around, so we returned the crib and just pushed the two double beds together, which worked perfectly for us. The room also had an interesting interconnecting door system to the neighboring room – a great solution for families booking two separate rooms who want direct access between them. 3. Daily Life: The Pools The pool area was open from 10 AM to 7 PM. To secure sunbeds in the sun, guests started queuing at the gate from 9:30 AM. There were actually twice as many sunbeds as guests, and the shaded ones were almost always empty. The complex had 3 pools: a tiny one for babies not yet walking, a large one with depths from 1m to 1.5m, and a medium-sized one with a flat bottom (about 0.5m deep) featuring slides, fountains, and other attractions. Three lifeguards were on duty at all times, keeping everything safe and orderly. 4. Daily Life: Food & All-Inclusive Dining The food was very tasty. Breakfast offered the same set of sides daily, but you could make your meal savory, sweet, or fruity – so there was something for everyone. For lunch, most vegetables were repeated every day, but the meat dishes changed daily. Dinner followed a similar pattern – same vegetable sides, but some of the meat options were different each day. Coffee from the machine and juices were only available during breakfast. For lunch and dinner, we had to order drinks from the waiters; a flyer on each table listed all the alcoholic and non-alcoholic options, and you could pay extra if a drink wasn't covered by all-inclusive. A special shout-out to the chef from Nigeria, Daniel, and to the lovely, smiling waitresses from Ukraine and Russia, who worked together seamlessly despite the political divisions. 5. Daily Life: The Bar The bar was located on the ground floor by the pool/stage area. Sometimes the queue took up to 15 minutes because all-inclusive and non-all-inclusive guests stood in the same line. There was a self-service dispenser for non-alcoholic drinks and a tap for beer and sweet wine (probably sangria) for all-inclusive guests. For other spirits like whiskey (4 types), vodka (several kinds), rum, brandy, coffee, and juice – also available to all-inclusive guests – we had to wait in the same queue. There was also a wider premium range of alcohols available at a discounted extra charge for AI guests, or at full price for non-AI. There were at most 3 bartenders (or fewer), working incred

Lovely hotel, pool is great for the kids. Food is lovely and my son loved the animation team.

Brilliant little break lovely clean hotel nice pool area and water park plenty of sunloungers mini club for the kids to use throughout the day food caters for all tastes we went full board but drinks were reasonable priced evening g entertainment not the best but least there is a bit of something maybe later in season there will be more great location right near the beach the promenade is great for kids with parks all Along would recommend and we will be back next time for longer

Couldn’t recommend this hotel enough to anyone travelling with children. We came as a family of 4, with children age almost 2 and 7. The pool area is perfect for both ages and for adults too. The staff are super friendly, on arrival we had a lovely room with a travel cot which hadn’t been asked for in advance which I thought was brilliant. Cleaners every day. The food was brilliant and always had something for everyone. Both my sons especially loved the fresh pancakes every morning. The evening entertainment was perfect for younger children and then for adults, there is a games room with table hockey, pool and some arcade style grab machines which my older son loved. The day time entertainment is also great and very varied, every day is something new. We will be coming back next year.

Great location, calm and relaxing even in August! Beautiful beach 3 minutes away. Lovely hotel, very modern and with a great pool fill of slides for kids and even adults! We loved it!

This hotel was a great family experience, the rooms were clean and the food was excellent, catering very well for about 6 different nationalities but plenty of choices for all. They had a few irritating issues with getting water drinks around the pool like no glasses or bottles but blue cooler bottles provided free from reception but nothing major. The evening entertainment for little uns was mainly restricted to the Spanish 🇪🇸🤷‍♂️

Everything was perfect:the staff,the food,the room.Maybe one small remark,it was a little too crowded in the restaurant at dinner time.

We have come as a family with 3 separate rooms, the air con is an absolute joke! I've had to move my mum and aunty due to no air con and being told that's how it works. I finally got a room swap and the air con in the main building is amazing. However the other building is terrible. The air con is the worst air con I've had. The lady at the bar pool side is rude. The air con is a real problem. In this heat with children it's not good enough.

Our stay at the hotel was a mixed experience. The biggest issue was that the staff seemed to have very different levels of training and different attitudes towards guests. Some employees were very friendly and professional, while others gave the impression that they were not really interested in providing good customer service. I would especially like to mention the three lovely ladies working at the bar. They were always friendly, welcoming, and knew exactly how to prepare drinks very well. They made the bar experience enjoyable. Unfortunately, there were also some staff members — especially one male employee — who behaved as if they were working there as a punishment rather than wanting to help guests. I was also disappointed with the service at reception. I asked five times for an iron during our stay and unfortunately never received one. In the end, I had to buy my own. The lady welcoming guests in the restaurant was polite and friendly, but it seemed that she had not been fully trained. When we gave our room number and showed our all-inclusive bracelets, she did not want to let us in and kept asking for additional “papers”. She was nice, but the situation showed a lack of proper training and communication between departments. Regarding the food, I missed a bigger seafood selection. There was always fish available, but considering that the hotel is located in Spain, we expected a wider variety of seafood options. I was also very surprised that a typical Spanish classic like aioli was never available — this was a big disappointment. The most serious issue happened on the day of our departure. We were allowed to stay in our room until 12:00. At around 8:00 in the morning, someone from the staff opened our door without knocking, probably because they wanted to start cleaning the room. Then, at around 10:30, while my son was in the shower and I was getting dressed in my underwear, new guests entered our room! We had to explain to them that we still had the room until 12:00. This was a very uncomfortable and unacceptable situation and should never happen in a hotel. Overall, the hotel has some great employees who really try to make guests happy, but there are clear issues with staff training, communication, and customer service standards.