The St. Regis Beijing

The day before our check-in, the butler called to ask if we preferred a city view or a garden room. We requested a city view, but after checking in, we found ourselves facing a large garden instead. However, since the room was upgraded to a suite, we let it slide and accepted it. The room facilities are rather dated, and the power strip had a poor contact. On the bright side, Butler Li Yang provided fantastic service—she was proactive, conscientious, and meticulous. She properly handled every issue we encountered afterward. A special shout-out to her! However, we ran into a very disappointing incident after checking out. While waiting in the lobby for our DiDi ride, whether due to us or the placement itself, a displayed tea set fell. First of all, the lobby lounge staff didn't check the surveillance footage or even ask if anyone was hurt; they rushed straight over and demanded compensation. I have some suggestions and feedback, and I hope the hotel takes them seriously. Of course, there is no denying that the tea set wouldn't have rolled off by itself out of nowhere. As guests, the hem of our clothes or a bag must have brushed against the tea gift box on the display stand, causing the box to bump into the rack and the tea set to fall. I take responsibility for this. However, I sincerely hope the hotel reflects on the unreasonable layout and arrangement. As a lounge area for guests to rest and enjoy tea, while the seating space is quite spacious, the gap between the passageway and the display stand for the gift boxes is undeniably too narrow, leading to incidents where guests walking normally can trigger unpleasant events. From a commercial perspective, I understand the hotel's need to showcase and promote certain products. But as a well-established, reputable luxury hotel, shouldn't the guest experience and feelings come first? Such a layout and handling approach left a deeply negative impression. Upon hearing the commotion, the staff's very first reaction was to blurt out demands for compensation, rather than asking if the guest was injured. There is still a long way to go in terms of humanistic care. This experience has left me somewhat disappointed and disheartened with The St. Regis Beijing, a brand I have always trusted and supported. I hope the hotel management takes this seriously and avoids letting loyal, long-time guests down.

The service was so impeccably flawless it felt like a flashback to the Olympics. Looking out at Ritan Park and the distant skyscrapers, this is our ancient yet bustling capital—always so easy to miss when you're away.

A perfect stay, setting the standard for luxury hotels in Beijing! The hotel's location in the embassy district is exceptionally advantageous, offering a tranquil escape from the city bustle while ensuring convenient access and privacy. The surrounding area is quiet and elegant. What truly stands out is the St. Regis's exclusive butler service. From check-in to daily needs, they anticipate guest requirements with remarkable foresight. Their service is perfectly balanced – attentive yet discreet, and imbued with a sense of quality. The hotel's facilities are impeccably maintained, with a grand and elegant retro-European decor. The crystal chandeliers in the lobby and the iconic spiral staircase are truly写真映え (photogenic). The guest rooms are spacious and bright, with soft and comfortable bedding and a well-appointed marble bathroom. The recreational areas, including the pool and gym, are spotlessly clean, and a stroll in the outdoor garden is incredibly pleasant. The dining experience was full of pleasant surprises. The breakfast offered a rich selection, and both the Chinese cuisine at Tian Bao Ge and the offerings at the Lobby Bar were consistently excellent. The ingredients were meticulously sourced, and the flavors were outstanding. Guests can also enjoy the unique rituals that are a hallmark of St. Regis dining. Whether for a business trip or a leisure visit to Beijing, the St. Regis Beijing is an excellent choice. My stay was impeccable in every aspect, and I highly recommend it to everyone!

Overall, my experience was mostly satisfactory. The hotel offered early check-in and late check-out, the butler service was attentive, and the pool and hot spring experiences were good. When booking, I specifically requested a quiet room as I was traveling with my mother. Upon check-in, we were assigned a connecting room, but there was no notification about it. I was tired from the journey and spent most of the day out, so I didn't request a room change at the time. On the second night, I returned to the room at 10 PM. A couple had checked into the adjacent room, and their normal conversation was clearly audible. I had hoped it would be quiet at night, but at midnight, the poor soundproofing of the connecting room wall allowed distinct noises to come through, which was very awkward. For a five-star St. Regis, assigning a family next to a couple in a connecting room, without considering either party's privacy or experience, is a significant oversight. While the butler service and amenities were excellent, the room assignment process had a clear flaw that severely impacted our night's rest.

Our trip to Beijing in golden October was made wonderful for the whole family by The St. Regis Beijing. At check-in, the staff very proactively offered us a room upgrade and complimentary breakfast sets. Their proactive service awareness was warm and attentive. Over the following days, our butler, Leah, proved to be an extremely enthusiastic and lovely young woman; not only did she check in on us every day with care, but she also thoughtfully surprised us with a birthday cake. All in all, The St. Regis Beijing gave us many unexpected pleasant surprises, especially the high-caliber service from the staff. We will definitely stay here again!

The St. Regis Hotel attracts a lot of socialites; it's very modern and vibrant. The butler team provided excellent service. From the moment I checked in, they prepared cake and fruit for me, and the room setup and every detail were thoughtfully arranged. A big thank you to Miya, Aurelia, Ease, and Jasmine – this butler team definitely deserves a five-star rating! I look forward to my next stay and experience.

At 12:44 AM, the duty manager Liu Yiying, along with security guards, was banging on a customer's door.

Fantastic! I got upgraded to an executive suite. Even though the hotel is a bit older, it's very well-maintained and still feels fresh. The location is convenient, the service is excellent, and the breakfast is superb! Plus, there are real hot springs to enjoy. I'll definitely stay here again next time!