Mauna Lani, Auberge Collection

This is my first review on Ctrip because it's so outrageous and severely impacted my travel experience that I want to warn others. 1. I booked the hotel because of the supposedly abundant activities, knowing they were very expensive, but I hoped to enjoy them within the hotel grounds. However, I was told there were no activities available due to sea conditions – too strong winds here, too few waves there. The only activity was the option to ride electric bikes within the hotel grounds for a few hundred dollars. 2. After booking, I asked Ctrip to contact the hotel to arrange a delayed check-out, but Ctrip couldn't reach the hotel and received no response whatsoever. Note that this isn't the hotel refusing my request; it's that Ctrip simply couldn't contact the hotel, regardless of my actual needs. For many years, I've used Ctrip, and their attentive and responsible customer service has always been a major reason for my use of the service. This is the first time I've experienced this; Ctrip customer service has repeatedly told me they're sorry, but they still haven't been able to contact the hotel. 3. The bathrobe had reddish-brown stains. 4. I stayed at the Four Seasons for the first four nights, and this hotel's restaurant and spa were priced higher than the Four Seasons', including the aforementioned supposedly abundant activities. 5. It was impossible to hail an Uber from the hotel at the last minute, as there were no entertainment options. I booked an activity near Kona town, but it was impossible to get a ride. I had already paid for the activity and needed to be there on time, otherwise it would be a waste of time and a greater loss. I had to ask the hotel reception to call a car for me. Uber cost $44, while the hotel charged $169. 6. In summary, the hotel offered no activities, getting around was extremely difficult, and the accommodations were mediocre. Regarding my request to postpone my check-out, Ctrip, as the agent, was completely unable to contact the hotel after booking. This extremely poor experience led me to change my flight and leave a night early. A hotel costing 12,000 RMB for two nights, I only stayed one night, and I wouldn't even want to stay there again.

The location is great and the hotel staff are all smiling. The restaurant served a special breakfast menu that is usually only available for dinner. The room was very clean and I always felt at home. On my last day, I left my passport in the safe and headed to the airport, but when I called, they opened the safe and delivered it to the valet at the front entrance! (I ended up missing it though (^ω^) lol)