Stayed in a classic room at the Balthazar Hôtel & Spa – MGallery in Rennes and came away impressed on the whole. The location is excellent, right in the heart of the old town and within easy walking distance of the main sights, restaurants, and shops.
The hotel is very clean. Housekeeping is thorough and attentive, and the air conditioning worked well throughout our stay. The one hiccup was a technical fault one night: a constant buzzing that made it hard to sleep. To their credit, the staff sorted it out immediately the following morning without any fuss.
Where the experience fell short was the evening turndown service, which was slipshod. We noticed some rooms received it, but ours consistently did not. On one night housekeeping came by to drop off a couple of cookies, but the room itself wasn’t refreshed. For a property at this level, the inconsistency was disappointing.
Aside from those issues, everything was well run and comfortable. A central, clean, and well-maintained hotel.