Mantra Legends Surfers Paradise

The environment and hygiene are good! The unbeatable sea view is very attractive! The price is reasonable, and the transportation is convenient, with a tram station nearby and easy access to buses. I will definitely stay at this hotel again next time.

The hotel's views are absolutely stunning; you can see the coastline right from your bed. Plus, the breakfast is delicious with a great variety of options. A fantastic experience!

The hotel is very close to Surfers Paradise, and it's also convenient to take the light rail. The room was clean and spacious, and it's very near Skypoint. However, the front desk staff were quite cold and unsmiling.

I stumbled upon this hotel on Trip.com and decided to spend a night here to enjoy the sunrise and beach at Surfers Paradise. We booked a deluxe ocean view room, and luckily, we were on the 19th floor with an amazing view of the entire Pacific coast! Waking up at 6 AM, we got to witness a truly spectacular sunrise! The room was spacious and well-equipped. The most pleasant surprise was finding a dishwasher and an induction hob. They thoughtfully provided beach towels, which were perfect for our trips to the beach. It's only a 7-minute walk to Surfers Paradise, making the location super convenient. The room also had a small balcony, which was very comfortable for breakfast. The hotel also has a swimming pool, and we saw many families enjoying it. There's a gym too, which we used, complete with a sauna and steam room. The only minor drawbacks were that we couldn't find the TV remote control all night, and there wasn't enough toilet paper or air conditioning in the room. However, it didn't spoil our holiday mood at all!

We arrived at the hotel at 11 PM. We had booked two rooms. A female staff member at the front desk helped us extend our stay in the original room type. However, during check-in, we found one room was on the 16th floor and the other on the 5th, which was inconvenient for looking after an elderly family member traveling with us. Unfortunately, the hotel was fully booked, so a room change wasn't possible. The front desk staff advised us to check out of room 505 by 10 AM the next day, store our luggage at the front desk, and then move to room 1604 after 2 PM. After checking in, we realized that checking out of one room at 10 AM would disrupt our family's rest, so we went back to the lobby to negotiate keeping the original rooms without switching. A new shift had started, and a male manager in the lobby along with two front desk staff members repeatedly checked the system. The manager on duty sternly and rigidly informed us that we had only booked for one day and had to check out tomorrow, stating there was no information about an extended stay. It was quite embarrassing and frustrating, so we immediately tried to re-book an extension in the lobby. The hotel refused to process the extension and, in front of us, the front desk manager refused to answer calls from Ctrip customer service. At 12:48 AM, a Ctrip customer service representative used my phone to try and negotiate with the front desk manager, but to no avail. Our request was simple: to extend our stay in the original rooms without changing. Ctrip customer service was very helpful, informing us they would email the hotel's housekeeping department by 9:00 AM the next day, explaining our need to extend in the same rooms. At 10:00 AM the next morning, hotel housekeeping woke up our entire family, asking us to check out. We informed them of our request to extend in the original rooms, and after that, the hotel didn't contact us again. We are extremely grateful for Ctrip customer service's excellent assistance in the middle of the night. Despite the cold, rigid, and unyielding attitude of the hotel's front desk manager, Ctrip actively advocated for our rights, and for that, we are very thankful!