We booked the Thani Wing and checked in late at night. The front desk staff were incredibly welcoming, offering water and refreshing towels, and even helped bring our luggage to the room.
We stayed in room 5217, directly facing the pool and the ocean. The view was absolutely stunning; we could enjoy the beautiful sea view every day without even leaving the room.
The hotel bathroom had a separate wet and dry area, a bathtub, and a good range of toiletries. The only things not provided were combs and disposable razors. Since the water quality in Phuket isn't great, I'd recommend bringing your own filtered shower head.
The room facilities were decent. The fridge cooled very well, and with the air conditioning and ceiling fan constantly running, it never felt humid. Domestic chargers worked directly without needing an adapter.
The buffet breakfast at the Thani Wing was excellent. In the fruit section, we found rambutan and mangosteen, which are quite uncommon. The breakfast offered a mix of Western and Asian options, including various curries, Greek yogurt, and Thai rice noodles, making it quite comprehensive.
There were several swimming pools, large enough for both children and adults to swim without bothering each other. The hotel also offered services like SPA, massage, and nail care, making it very convenient to enjoy these without leaving the premises.
Now for the downsides: On the evening of June 24th, there was a heavy downpour, and the weather was muggy. Numerous white ants started appearing in the room, crawling onto the bed, bedside tables, and even on us. We reported this to the Trip.com customer service. They asked if we wanted to change rooms or get a refund. Since it was already past midnight, we didn't opt for a room change. The customer service representative said they would ask the hotel to send pest control products. However, afterwards, we found that the hotel never sent any pest control products and offered no explanation. This was truly terrible 👎
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