Extremely Disappointing. Not Worth the Money
Our stay at this hotel was extremely disappointing, especially considering that we were on our honeymoon.
We chose this hotel because of the private pool. The price was significantly higher than other options in the same area, so we expected a much better experience. Unfortunately, we regretted our decision almost immediately.
When we arrived at reception, we specifically asked a member of the hotel team whether the pool water temperature could be adjusted. We were told that it could. However, once we reached our villa, we were informed that the pool temperature could not be adjusted at all. The water was extremely cold, and as a result, we were unable to use the pool during our entire stay, which was one of the main reasons we chose this hotel.
There were also several smaller issues that, when combined, made the experience even more frustrating. We left the bathrobe on the floor because it needed to be cleaned. When housekeeping came, they simply picked it up and placed it back as if it were a fresh one, even though it was clearly the same used and dirty mat we had left on the floor.
The hotel is also advertised as all-inclusive, but many items on the menu were unavailable. We frequently had to ask and check whether certain items were actually available, which was disappointing for an all-inclusive experience.
What made things worse was the lack of proper follow-up. We raised our concerns, but the management team did not handle them in a way that made us feel heard or cared for. For a couple celebrating their honeymoon, we expected more attention to detail and much better service.
None of these issues alone would have ruined our stay, but the accumulation of small problems, poor communication, and lack of follow-up made the entire experience frustrating.
For the price we paid, this hotel was simply not worth it. There are many other options in the same area that offer better value and, based on our experience, I would strongly recommend exploring those alternatives before booking here.
We genuinely regret choosing this hotel for our honeymoon.