The location is great.. but it’s noisy. In our experience leading up to the stay communication was great. And if we needed to contact the manager/owner, Helen she was responsive. We were traveling in a group of 2 families with young(ish) children 5,9,11 and 13 and whilst the rooms are great they are not big enough to hang out in. We noticed that the dining area was often free and asked if we could play some board games in there if no one was using it. we were told no, that was where the staff hang out. We were offered the bar area, but it’s obviously not ideal for families and often the staff were in there also. Dinner was expensive and it was ok. The team are essentially travelers/ back packers and whilst the food was ok, I certainly think there are better options and I wouldn’t recommend. Keeping in mind this is one of the most expensive places to stay in Myoko, our rooms were not serviced, despite having the service request on the door. Which meant our bins weren’t emptied for 5 days. During our stay the hot water failed - so we had to have cold showers. $100 was offered as compensation off about a $5k bill (6 nights)