Chateau Saint Denis Hotel, a Trademark Collection by Wyndham

I was pleased with the nice room, quiet but potent a/c, up-to-date bathroom, cleanliness, luggage rack, comfy beds, courteous & friendly service. A highlight was breakfast- scrumptious eggs! Locations is the best!!! Natchitoches is wonderful place to visit & drink in Old South, Creole origins & Cane River Region history. Hope Wyndham pulls out the stops to keep this place together!

Rooms big and nice.  Bathroom clean. Breakfast very good.  No swimming pool disappointing. Great location. Good value

The hotel was clean, but only 1 elevator was working, the breakfast was amazing and the lady serving us was absolutely AMAZING!!! The only issue we had was someone in a room around us started smoking and we felt like we were getting a contact high from it.

The hotel was someone packed, the one elevator was broken. When you looked in between the bed headboard and the floor, you can see dirt. About close to Midnight, the fire alarm went out and we had to evacuate.

The staff were friendly and breakfast was good. I don’t get having a resort fee for a hotel. When asked it was explained that it covered breakfast, parking, and some other incidentals. My problem with this is that the hotel description said “free breakfast and free parking.” This amount should have just been included in the total cost and take off the “free.” Also, the floor in our room was mighty dirty. When walking across it, my feet were black (right out of the shower).

Fire alarm went off at midnight but there was no direction from staff. There was a loud and aggressive person under the influence that tore up the exit door trying to get back in. He roamed the hall screaming for about fifteen min and no one from the front desk would answer. We had to call the police. The hotel was clean but I will probably stay elsewhere next time I visit.

the fire alarm went off around midnight however that wasn't the problem. the problem was that there was no staff to assist anyone. one worker opened the door for everyone to go outside and one worker stayed in the bar with two gentlemen. there was no one else around. we got no instructions or information as to what was going on. the housekeeping attempted to enter our room without knocking or announcing themselves.

This hotel has so much potential but it just falls short. The property feels outdated and needs a refresh. The paint and carpet in the hallways is very dirty and the showers and bedding in the rooms need a refresh. In addition to this, the water in the shower and lukewarm at best with very little water pressure. This property just fell short for us.

The rooms need maintenance and the staff is very rude. They also charge an additional 23 per day for parking and WiFi . Parking is free across the street. Very disappointed with this hotel. It has the potential for so much more.