Grand Villaggio Hotel, Abu Dhabi

The hotel is clean but it is like a condo or flat type of hotel…but it is nice anyway. The food is so yummy with a lot of choices. For the location, it is about 15-20 minutes walk from Al Wahda Mall & so, it’s a bit far. Better to ride a taxi if you have a luggage because it is very hot outside esp. during the mid day. It is near anyway, in all the tourist spots of the city. At night as well, you can hear the music from the bar and also the sound of cars passing by outside. The staff were so friendly, helpful & accommodating. For the service, I find it excellent. We had a pleasant stay in this hotel.

I had a wonderful stay at the Grand Villaggio Hotel in Abu Dhabi. The rooms are spacious, clean, and well-maintained with all modern amenities. Staff members are very polite, professional, and always ready to assist. The housekeeping team does an excellent job keeping everything tidy. The location is convenient, with easy access to shops and restaurants nearby. The breakfast spread was fresh and had a good variety of options. Overall, it’s a comfortable and welcoming place to stay—highly recommended for both short and long visits.

good services from staff

Unacceptable Service at Grand Villagio Hotel I am writing to express my profound dissatisfaction with a recent experience at the Grand Villagio Hotel, which occurred on [Insert Date of Stay]. The events that transpired during my stay, particularly concerning a room service order and the subsequent handling of my complaint, were entirely unacceptable and compromised my sense of safety and well-being. On 31st of May 2025 around 22:35, I contacted the reception to request a simple order of watermelon. I was then transferred to the restaurant, where I placed my order. To my dismay, the waiter who delivered the order brought an entire fruit platter, which I had explicitly not requested. When I tried to clarify the error, the waiter exhibited an appalling lack of professionalism, using disrespectful language and shouting at me. The situation escalated to a deeply unsettling degree when the waiter attempted to forcefully enter my room, pushing against the door. This aggressive behavior, coupled with the knowledge that hotel staff possess extra keys, created a significant sense of insecurity. I felt genuinely unsafe, concerned that the individual might attempt to enter my room without my consent. Furthermore, the waiter then demanded I pay 80 AED for the unsolicited fruit platter. Immediately following this alarming incident, I reported the matter to Mr. Khisra at the reception. Regrettably, despite his assurances that the issue would be addressed, I witnessed no tangible resolution or follow-up. This lack of action reflects a concerning disregard for guest concerns and a failure to effectively de-escalate a distressing situation. The overall experience demonstrated a severe lapse in customer service standards and a disturbing indifference to guest safety and satisfaction. I expect a hotel of Grand Villagio's purported standing to uphold a much higher standard of professionalism and guest care. I look forward to your prompt investigation into this matter and a substantive response outlining the steps that will be taken to address these serious concerns.

Perfect

Always had a good stay.definitely will come back.