Facilities: First off, I have to praise the decor – it's absolutely stunning and perfect for photos, but honestly, that's where the positives end.
Cleanliness: Super dirty 👍
1. The water glasses in the breakfast restaurant were so filthy I've never seen anything like it. There was no way around it; my daughter and I had to go to the executive lounge to finish our breakfast.
2. The towels were so discolored with dirt, it was disgusting. We always travel with our own disposable towels, but we usually use the hotel towels to line the sink as a barrier. Well… these were so gross I almost threw up.
Service: Not good, not good at all.
1. The kids' amenities were incomplete.
2. Delivery of items was incredibly slow.
3. The doorman. When we arrived in a business car, he was super enthusiastic and opened the door. The next day, after shopping, we took a taxi back. He completely ignored us. I was struggling with a bunch of bags getting out of the car, and he saw me with all my stuff but didn't bother to help. Thumbs up for that.
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