Staying in Xiamen to visit relatives, this hotel was recommended by my local family. It boasts an excellent location, convenient transportation, and great value for money. The in-room facilities are also well-equipped. What truly stood out was the incredibly warm service. All the staff members were exceptionally friendly and thoughtful.
I mistakenly thought the deposit I paid to Trip.com was for the hotel, so I sent my child down for breakfast, telling them to charge it to the room and I'd settle it at checkout. The staff checked and said we couldn't charge to the room, so my child came back to tell me. When I called to inquire, the staff member said, 'Don't let the child be disappointed,' and offered us a complimentary breakfast for two. The Didi ride-hailing gift package included with the booking was another pleasant surprise; I paid only 1 RMB for my first ride and about 3 RMB for the second! Checkout was also quick, and they even gifted us a small box of local specialty tea. These naturally graceful and heartwarming gestures of service, like Xiamen in March, were wonderful and left a lasting impression.
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