Pantheon Relais Luxury

Stayed at this hotel for 3 nights recently, we were allocated the posiden room. Positives - location is great literally a 1 min walk to the Pantheon Negatives - Reception closes at 1.pm, you are given phone numbers to ring if you need them, sadly they don’t answer or return calls, and were dismissive when asked about this One day we literally had no towels in the room, therefore we couldn’t shower, which was a blessing really as we didn’t have any hot or even luke warm water. The shower itself was slow running water as well. The room itself is tired and needs throughly washing down, repainting. There was mould around the sink, the floor in the bathroom was chipped and the bathroom door had been sprained so didn’t close properly. The walls are also very very thin !! Overall the only thing good about this property was the location. Steer clear of it there are better hotels around this area which are also in the same price range. Don’t be fooled in booking when seeing the pictures, this was the worst place I have stayed in for years!

I had just come off a 14-hour flight, exhausted and looking forward to a quick refresh at the hotel. I arrived in Rome late, took a taxi, and headed straight to the property, only to discover it’s not actually a hotel, but a private residence that requires a special access code and prior contact with the host. A REAL hotel nearby, with a similar name, mentioned that this happens often. The venue never contacted me or instructed me on anything. At 10 pm, I was stranded on the street with my luggage. No one answered the phone, responded to emails, or came to the door. I had no choice but to walk nearly 1km to find a last-minute hotel. The worst part? I had been trying to contact the property for over a week, and ******* has also reached out multiple times on my behalf, with no response. No refund, no support. Just silence. At this point, it feels like they’re simply taking people’s money without providing the service. Totally unacceptable.

Really fun location! One block from pantheon. Awesome staff. Well worth the price!

If I could give a property under a 1* thos would be it! The property never communication to us. Its pitched itself as a boutique hotel - on entering we found a stack of garbage cans lined up, then we took a set of stairs, entered a code and there was no lobby but a desk type thing. On the first night we both attempted to take showers, my husband is 6'3 Im 5'6, the protuding lighting over the tub ( there is no shower, only a shower attachment with 2 sides of plexiglass) kept bumping into us. Eventually I perched on the corner of said tub and used the shower attachment. The lights flicked on and off through the night even though we switched them off. When I went to charge my phone, the exposed wiring scared me so much that I just left it. I instantly contacted ******* who pretended it was nothing to do with them. I asked for the ££££ back so we could get a new hotel and after ******* themselves could not contact anyone and sent an email we were told the 'hotel' would not refund the money. This property is a complete scam!

I worked in hospitality for many years and one important aspect of the business is to show flexibility and compassion to guests in exceptional circumstances. I travelled with my wife and two kids (10 and 4). Our airlines company changed our flight from 6 am to 7 pm (night flight for 6 hours). I asked the hotel if they can cancel the last night (48 hours notice) in order for us to catch an earlier flight or at least allow us to stay in the room until 3-4 pm if we keep the same night flight. Hotel refused both requests and asked us to pay 190 euros for staying in a smaller room for few hours after check out time. Of course they are not obliged to help contractually but i kept thinking what would happen to a family with kids if they dont have the money to manage the situation …

We spent one night in the Pantheon Relais and it was one night too many. Despite a staff that tried to be helpful when they were around, there were many things that we disliked about the property. The Good Breakfast is delivered to your room because there is no communal space to speak of in the hotel. We ordered croissants and cappuccinos, and both were first rate. The Good/Bad The location was both good and bad. Good because it was right near the Pantheon (maybe 40 meters away) on a street with lots of restaurants. Unfortunately, the street noise was carried up to our room making it difficult to sleep at night. Also, the street was not accessible by car, which meant that you had to walk with luggage to/from the hotel, albeit not far. The staff was also both good and bad. The hotel is not staffed full-time, but they tried to be helpful, despite struggling with English. The Bad The property was quirky and dingy. The air conditioning couldn't cool the room, the front door of the hotel didn't lock and there was no staff to ensure safety, the windows didn't block street noise, the shower was uncomfortably small, pillows/shampoo/toilet paper were awful, etc. I looked up requirements for a five-star hotel in Italy and among the requirements: receptionists who can speak at least three languages and reception should be open 24 hours a day. The main receptionist struggled with English and used her phone to communicate. Moreover, the reception desk was not staffed 24 hours a day. Anyone ovr 30 should really not stay at a property like this. It's relatively inexpensive for a reason.