Pantheon Relais Luxury

The location is perfect for exploring the historic district. All of the major attractions are within walking distance or a short cab ride if you do not walk well. The real treasure is the staff at this hotel. They were fantastic. They helped with everything and had excellent advice. I highly recommend this wonderful hotel and the rooftop terrace!

I can’t not see how this property shows up as a five star hotel. We should’ve noticed the type of service to come , after calling before arrival and getting no answer. After booking a night stay, we arrived to the a lock door with a buzzer that was not answered either. Forced to book a other hotel late at night and unable to cancel the reservation in the webpage.

The hotel is in an excellent location. But beware! Receptionist hours barely exist. Amenities listed free breakfast and 24 hour transport to airport for surcharge. Breakfast free or otherwise was not provided and when I inquired about the transport I was told taxis are available. The room was dirty and the bathroom door did not close completely. The rain shower was moldy and unusable.

Property location is of course great because it's right off the Panteon. Our room however had a cutout that lead directly to the room next to us. I think a cable box was supposed to be there, but that had fallen down so you could actually see into the adjointing room. It was not ideal for our honeymoon.

Stayed at this hotel for 3 nights recently, we were allocated the posiden room. Positives - location is great literally a 1 min walk to the Pantheon Negatives - Reception closes at 1.pm, you are given phone numbers to ring if you need them, sadly they don’t answer or return calls, and were dismissive when asked about this One day we literally had no towels in the room, therefore we couldn’t shower, which was a blessing really as we didn’t have any hot or even luke warm water. The shower itself was slow running water as well. The room itself is tired and needs throughly washing down, repainting. There was mould around the sink, the floor in the bathroom was chipped and the bathroom door had been sprained so didn’t close properly. The walls are also very very thin !! Overall the only thing good about this property was the location. Steer clear of it there are better hotels around this area which are also in the same price range. Don’t be fooled in booking when seeing the pictures, this was the worst place I have stayed in for years!

STEER CLEAR!!!! Upon arriving, I found a filthy dirty bathroom without the svcs ******* mentioned on their site, no desk, no private check in, 1 bottle of water in the minibar, a dirty toilet and sink and no free breakfast. Management did zero to help mollify the situation. The hotel was more like a dirty youth hostel. A very bad customer experience that was misrepresented by both RELAIS and *******.

This stay was problematic and please contact us for some refund of our payment. The room had mice coming from under the door from the hallway. Also we were promised breakfast I. The advertising and even asked in the instructions for the room to complete breakfast selection but the rude lady at the desk first day said no breakfast is offered.

I had just come off a 14-hour flight, exhausted and looking forward to a quick refresh at the hotel. I arrived in Rome late, took a taxi, and headed straight to the property, only to discover it’s not actually a hotel, but a private residence that requires a special access code and prior contact with the host. A REAL hotel nearby, with a similar name, mentioned that this happens often. The venue never contacted me or instructed me on anything. At 10 pm, I was stranded on the street with my luggage. No one answered the phone, responded to emails, or came to the door. I had no choice but to walk nearly 1km to find a last-minute hotel. The worst part? I had been trying to contact the property for over a week, and ******* has also reached out multiple times on my behalf, with no response. No refund, no support. Just silence. At this point, it feels like they’re simply taking people’s money without providing the service. Totally unacceptable.

Great location, walk anywhere in central Rome. Staff helpful.