Pantheon Relais Luxury

Stayed at this hotel for 3 nights recently, we were allocated the posiden room. Positives - location is great literally a 1 min walk to the Pantheon Negatives - Reception closes at 1.pm, you are given phone numbers to ring if you need them, sadly they don’t answer or return calls, and were dismissive when asked about this One day we literally had no towels in the room, therefore we couldn’t shower, which was a blessing really as we didn’t have any hot or even luke warm water. The shower itself was slow running water as well. The room itself is tired and needs throughly washing down, repainting. There was mould around the sink, the floor in the bathroom was chipped and the bathroom door had been sprained so didn’t close properly. The walls are also very very thin !! Overall the only thing good about this property was the location. Steer clear of it there are better hotels around this area which are also in the same price range. Don’t be fooled in booking when seeing the pictures, this was the worst place I have stayed in for years!

STEER CLEAR!!!! Upon arriving, I found a filthy dirty bathroom without the svcs ******* mentioned on their site, no desk, no private check in, 1 bottle of water in the minibar, a dirty toilet and sink and no free breakfast. Management did zero to help mollify the situation. The hotel was more like a dirty youth hostel. A very bad customer experience that was misrepresented by both RELAIS and *******.

I had just come off a 14-hour flight, exhausted and looking forward to a quick refresh at the hotel. I arrived in Rome late, took a taxi, and headed straight to the property, only to discover it’s not actually a hotel, but a private residence that requires a special access code and prior contact with the host. A REAL hotel nearby, with a similar name, mentioned that this happens often. The venue never contacted me or instructed me on anything. At 10 pm, I was stranded on the street with my luggage. No one answered the phone, responded to emails, or came to the door. I had no choice but to walk nearly 1km to find a last-minute hotel. The worst part? I had been trying to contact the property for over a week, and ******* has also reached out multiple times on my behalf, with no response. No refund, no support. Just silence. At this point, it feels like they’re simply taking people’s money without providing the service. Totally unacceptable.

Don’t go to this place. This is not a hotel, is a set of rooms for rent whoI had a long flight and arrived very tired.

If I could give a property under a 1* thos would be it! The property never communication to us. Its pitched itself as a boutique hotel - on entering we found a stack of garbage cans lined up, then we took a set of stairs, entered a code and there was no lobby but a desk type thing. On the first night we both attempted to take showers, my husband is 6'3 Im 5'6, the protuding lighting over the tub ( there is no shower, only a shower attachment with 2 sides of plexiglass) kept bumping into us. Eventually I perched on the corner of said tub and used the shower attachment. The lights flicked on and off through the night even though we switched them off. When I went to charge my phone, the exposed wiring scared me so much that I just left it. I instantly contacted ******* who pretended it was nothing to do with them. I asked for the ££££ back so we could get a new hotel and after ******* themselves could not contact anyone and sent an email we were told the 'hotel' would not refund the money. This property is a complete scam!

Very difficult to check in