Conrad Urumqi

The service at the Executive Lounge by Candy and Mary was wonderful; any issues we had were resolved promptly. They even followed up during check-out to ask about our stay, and their service attitude was exceptional! They also gave us a little bear toy. The hotel is very easy to find, with a shopping mall right downstairs, making getting around super convenient. When it started snowing outside, they thoughtfully reminded us to take an umbrella. Such a sweet and attentive touch!

As a relatively high-end brand under Hilton, the Conrad seems to be currently the highest-priced hotel in Urumqi. Both its service and quality are truly commendable. The Executive Lounge on the 37th floor offers great food options, including soft drinks, red wine, and Evian sparkling water. The two signature à la carte dishes at breakfast were delicious, and there was also a wide variety of other choices. The staff were very patient and capable of solving problems for guests. All in all, I will definitely choose the Conrad again next time I visit Urumqi.

Celebrating my birthday at the Conrad Urumqi was an exceptional experience that exceeded expectations on both of my stays, leaving me with unforgettable birthday memories. Centrally located with direct access to the Maison Mode shopping mall, the high-floor rooms offer stunning views—on a clear day, you can see the distant snow-capped mountains. The rooms are clean and elegant, the bedding is extremely comfortable, and the quality of both the breakfast and the executive lounge is top-notch. The hardware is simply faultless. What touched me the most, however, was the warm and personalized service. I must give a special shoutout to Lucy and Candy. For both birthday stays, whether it was pre-arrival communication or handling various requests during my time at the hotel, both of them were professional, efficient, and attentive. They remembered my personal details and thoughtfully prepared a little birthday surprise. Their service was never rigid or scripted, but instead filled with delicate, heartfelt care. A great hotel is defined not just by its hardware, but by the warmth brought by its staff. A huge thank you to Lucy and Candy for their dedication. I have officially designated this as my go-to place for birthdays in Urumqi, and I wholeheartedly recommend it to everyone!

Fantastic hotel! The rooms are spacious and the bedding is very comfortable. There's a dedicated food pantry, which makes every meal feel special. Plus, a separate walk-in closet means there's plenty of space for a whole family's clothes.

The hotel is located in the commercial district, right next to Maison Mode (Meimei Department Store), making it very convenient for dining. The front desk is on the 37th floor, and the lobby offers a view well worth seeing, overlooking Urumqi and the distant mountains. The bathroom and restroom in the room are very spacious, making it ideal for family trips as there is no need to fight for space.

The service was warm and welcoming. After a few days of traveling through northern Xinjiang, it was such a relief to finally return to the comfort of Conrad's cozy bed and warm pillows. I was especially happy to finally get a latte with milk at the breakfast restaurant! The front desk staff were also very enthusiastic and helpful!

I've never had such a speechless and terrible check-in experience. From the moment I tried to check in, there were only two people at the front desk for such a large hotel?! The small front desk was packed with people waiting to check in. They should have called for more staff immediately, but one of them was actually helping someone figure out how to ship a SF Express package, taking ages, and just giving verbal instructions!!! Is this a lack of proper training? Don't they consider priorities? There were at least three or four parties waiting, and only one employee was checking people in... After waiting for almost half an hour, I finally got my room card, only to find the doorbell was red and the card wouldn't work. Fine... I went back to the front desk for help. An employee came with me, confirmed the card wasn't working, and after checking for a while, said the door lock was broken. We had to wait a long time again for a room change. Although we got an upgrade to a suite, once inside, I tried to call the front desk for some mineral water, and the phone was also broken!!! By this point, I was fuming, especially since it was almost 11 PM. I had no choice but to go back to the front desk again. A technician came and spent ages fixing it, and even then, I could only barely make a call using the speakerphone... I thought that was the end of it, but after unpacking and getting ready for bed, I tried to turn off the master switch and found a light in the bedroom wouldn't turn off at all! How can anyone sleep with a bright light on all night!!!!! I tried several times to no avail and had to call for help again. The technician worked on it for almost half an hour but couldn't fix it. In the end, we had no choice but to switch rooms just to sleep. It was the middle of the night, my luggage was already unpacked, and I had no energy to move it all again. To top it off, the new room wasn't even on the same floor! One night, from check-in, I ended up changing rooms three times?! And all in the middle of the night! I was so angry I didn't even know what to say. Honestly, I've never had such an absurd, bizarre experience! It was so unprofessional that even now, the name 'Conrad' makes me feel disgusted!

This is arguably the most upscale hotel in Urumqi. First, let's talk about the downsides: there's still room for improvement in service details, but it's understandable given the peak holiday season. The positives are equally prominent: the location is excellent, with the Meimei Shopping Center right downstairs and the Urumqi Museum about a ten-minute walk away. The bedding is incredibly soft and comfortable, and the hotel's overall design is modern and very stylish. Despite minor flaws, the good far outweighs the bad, and I will definitely stay here again on my next visit to Urumqi.

The air conditioning broke down on the first night, making it impossible to sleep due to the heat. The hotel suggested opening the window, but it was too noisy. Then they brought in a portable air cooler... I thought this would be the safest hotel of my trip, but it was incredibly disappointing, with no viable solutions offered. The next day at check-out, the front desk staff completely ignored us, gave a couple of perfunctory remarks, and rushed us out... The best service throughout was from the auntie who helped with luggage at the door, which is just crazy. Breakfast management was chaotic, and the food quality was mediocre.