Andaz One Bangkok, by Hyatt

First, the hotel is brand new. There's a slight new-hotel smell, but it's acceptable. Second, the breakfast is great, and the restaurant environment is also good. However, I was assigned a room facing the street, and the soundproofing was poor. There were very jarring motorcycle noises late at night. Crucially, I booked two nights. On the first night, after arriving at Andaz Bangkok, someone knocked on my door around midnight. I thought it was for the welcome fruit and wasn't interested, so I didn't open it. The door was locked, and I was too tired to pay attention and just went to sleep. Around 5:30 PM the next day, I had just returned to my room and was using the restroom when someone knocked on the door again. Before I could even get off the toilet, I found the door being opened! I dashed over to pull the room door shut, with my pants still down! (At this point, I wondered if it was turn-down service.) To my surprise, it was a male hotel staff member in uniform who said, with an accent, '10,000 (presumably Thai Baht) for anything you want to do...' I was stunned. I said, 'No thanks...' He awkwardly smiled and left. Afterward, I was terrified. I locked the door and even propped a chair against it. I don't know if I was targeted because I was staying alone, which is why someone knocked on my door at midnight and again at 5:30 PM! After the Black Diamond customer service got involved, they initially told me on the first day that the knocking was for cleaning. I asked what kind of cleaning needed to be done at midnight and 5:30 PM, especially since the room had already been cleaned. On the second day, they told me it was for turn-down service, and there was a miscommunication. Leaving aside what the person who entered the room on the second day actually said, I want to ask: Is it permissible to directly enter a guest's room without their permission, especially when knowing the guest is inside? And there's still no explanation regarding the midnight knocking incident. I'm waiting online for an explanation!

I arrived early, but thankfully, I was able to check into my room right away. They also have drinks and light refreshments available in the lounge. The vibe here is similar to Marunouchi in Japan. I really enjoyed the infinity pool overlooking Lumpini Park, and the breakfast had a great variety and was delicious. It's also super convenient as it's directly connected to One Bangkok. I'd love to stay here again.

An experience that exceeded expectations! We were greeted with a delicious Thai milk tea upon check-in. The breakfast was fantastic, and the cleanliness and attention to detail were top-notch. The service was excellent. The hotel is located right above a new, large commercial complex, and there's a park just across the street, perfect for a stroll.

I was really looking forward to leaving Bangkok, but this hotel finally brought me some peace of mind because the view from the floor-to-ceiling window was truly amazing. Otherwise, I would have left a day earlier instead of staying. This time, I was invited by the Tourism Authority of Thailand and Weibo Night, and my friends were staying here, so I joined them. The facilities are new, the service is good, and there was even a young lady who spoke excellent Chinese to help us check in. The view is uniquely beautiful. What moved me the most was when I wanted to swim but didn't have swimming trunks. The guy at the 7th-floor gym proactively took me into the mall and walked to two different stores until we found some, accompanying me the whole time. Thumbs up!👍

So new, so beautiful, right in the heart of One Bangkok. Great for exploring, and there's lots of good food around. I really love Andaz, especially this one in Bangkok. I'd definitely stay another two nights if I get the chance!

The hotel itself is great, but the service needs improvement. Even though July isn't peak season, they wouldn't allow an early check-in. The hotel wasn't even full, yet I was given a noisy room that disturbed my sleep. When checking out, the front desk Assistant Manager, Vee, asked about my stay. I explained everything to her, and she later sent an apology email, offering compensation for my next visit. This hotel is already expensive; they shouldn't wait for complaints to make improvements.

Pros: Overall, my stay at Andaz Bangkok was quite good. The hotel's design is very distinctive, and the public areas, pool, etc., maintain the consistent aesthetic and quality of the Andaz brand. I particularly want to commend the hotel's concierge team. Whether we were arriving at the hotel or checking out, the concierge staff were very proactive and enthusiastic in helping us with our luggage, storing it, and retrieving it. Their service was professional, efficient, and friendly throughout, truly demonstrating the service standard expected of a luxury hotel. I hope the hotel acknowledges the concierge team. Cons: However, there were a few experiences during this stay that I feel fall short of Andaz's positioning as a luxury brand under Hyatt. Firstly, there was ongoing building construction happening after 10 PM. I was already in bed resting, but the construction noise was clearly audible in the room and affected my sleep. I immediately called the hotel, requesting staff to come to my room to investigate the source of the noise, but unfortunately, no one came. After I called again, the construction finally stopped. When I went downstairs later, I discovered that the hotel was actually carrying out building construction that night. I believe that for a high-end luxury hotel, noticeable construction noise in guest rooms, especially continuing late into the night, should not happen. What's even more disappointing is that after a guest proactively reported a noise issue, no staff member came to the room to investigate or offer an explanation. Secondly, another room we stayed in was booked through the official Hyatt App as a Globalist member. According to Hyatt Globalist benefits, this room was eligible for a 4 PM late checkout when conditions allowed. After check-in, the female staff member who assisted us (who seemed to be a Host or Guest Relations associate) later approached me again in the hotel and proactively asked if I would be checking out at 12 PM. I understand that hotels need to know guests' departure plans in advance to manage room availability, but given my Globalist late checkout benefit, the staff's repeated inquiries about whether I would check out at 12 PM made me feel a bit rushed. Moreover, checking the official Hyatt App, the hotel's room availability for the next day didn't seem tight. Therefore, this communication style left me a bit puzzled and felt like a deviation from the expected experience for a Hyatt Globalist member. Overall, the hotel's hardware, design, and concierge service are commendable. However, I hope the hotel can further optimize its night-time construction management, noise complaint handling procedures, and staff understanding and communication regarding Hyatt Globalist member benefits, to provide guests with a stay experience that aligns more closely with the Andaz brand's positioning.