This hotel is terrible. I stayed for four nights in a large suite, and the room number wasn't even put up until the second day. The facilities are old, but that's not a big deal. On the second day, the room wasn't cleaned and the towels weren't changed, so I had to call someone to bring them, but that's also not a big deal. There's construction on the main street, which isn't a big deal either. The elevator is small and slow, whatever.
The truly appalling part is that two days after checking out, I discovered my card had been charged €150. No one contacted me, no one notified me; they just deducted it directly from my card. I emailed the hotel, and they claimed I stained the balcony table beyond cleaning and demanded compensation. I didn't do anything on the balcony except smoke and drink coffee, and I certainly didn't spill anything. I found a screenshot from a video I took when I first checked in, which shows what they might be referring to. There was a cushion already on the floor on the balcony, and the ashtray contained ashes from my portable ashtray. I only smoked one cigarette out there, and I hadn't even had any coffee yet. I sent them the proof and also sought help from Trip.com, but their response was to insist on keeping the charge. I'm not having it. Are they just going to say whatever they want? Isn't this outright robbery?
Trip.com said they would have a manager follow up for me, which I appreciate for now, but what the outcome will be remains to be seen. I just hate feeling ripped off.
Guys, beware of this shady place!
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