Park Plaza Beijing Wangfujing

My stay at Park Plaza Beijing Wangfujing was quite disappointing. First off, there was a significant issue with room cleanliness. Upon checking in, I noticed the windows were extremely dirty with visible dust and stains, which really detracted from the view and overall experience. On top of that, there was a distinct, unpleasant odor in the room, like stale, unventilated air, which made me very uncomfortable. After discovering these problems, we immediately reported them to the front desk, hoping for a resolution. However, the staff simply said they would "pass on the feedback" but then nothing happened. When we inquired again the next day, we were told there was no record of our feedback. This scenario repeated two or three times throughout our stay; each time we were promised follow-up, but there was never any actual action taken or proactive communication from the staff. Even more frustrating, after our issues remained unresolved, the hotel staff kept pressing us for a good review upon checkout. We eventually left after explaining that our experience was mediocre and we weren't comfortable leaving a positive review. For a hotel located in the prime Wangfujing area, and with its price point, neither the room hygiene, environmental upkeep, nor customer service met expected standards. Dirty windows, a smelly room, ignored complaints, and dismissive service – the entire stay was quite poor. I hope the hotel genuinely starts to value guest feedback rather than just focusing on the number of positive reviews. For travelers who prioritize accommodation environment and service quality, I personally would not recommend this hotel.

My friend stayed at this hotel two years ago when they visited Beijing and recommended it to me. Before my trip, I booked and canceled a couple of times because some online reviews weren't great, which made me hesitate. But in the end, I decided to stick with it. I stayed for four consecutive nights. The check-in staff and the concierge at the entrance were very welcoming. The short-haired cleaning aunt on my floor kept the room very clean and was also very friendly. The breakfast was good too. When I checked out, they didn't ask me to write a positive review, but I was so glad I chose this place after experiencing it myself. Oh, and the views from the rooms are beautiful. This is the view from my room; my friend's room overlooked a traditional Beijing *hutong*.

This five-star hotel truly delivers on luxury, making for an exceptional experience. The location is definitely a highlight – it's incredibly convenient for getting anywhere. With Metro Lines 1 and 5 just a short walk away, getting around is effortless. Step out of the hotel and turn left, and you'll find a mall within 50 meters, offering such a wide array of shopping and dining options that you might have trouble choosing. All your retail therapy and foodie cravings will be easily satisfied. The room itself was a pleasant surprise. It was exceptionally spacious, bright, and well-lit. The floor-to-ceiling window offered an amazing view – it was incredibly relaxing to just lie down and take in the scenery. The amenities were comprehensive, and the pillows and mattress were incredibly comfortable. I slept like a baby, straight through the night, waking up completely refreshed. Breakfast also deserves a mention. There was a rich variety of both Chinese and Western dishes, with plenty of options to choose from, making for a satisfying start to each day. The staff were consistently warm, polite, and attentive to every guest's needs. Their service was truly outstanding, deserving of high praise! I thoroughly enjoyed my stay these past few days and will definitely choose this hotel again on my next visit.

The location is excellent, with a subway station just a hundred meters away. It's very close to Wangfujing Street, Peking Union Medical College Hospital, and Oriental Plaza. The staff were okay, a bit cool but still helpful. The hotel is a bit old, and the facilities show their age. However, the room was clean and comfortable, and the bedding was just right—not too soft, not too firm. The breakfast was delicious with a wide variety of options, though mostly Western. The taste was great. The restaurant staff were very warm and friendly. We had a minor issue on the first night, but it was quickly resolved. Overall, it offers great value for money and I'd recommend it.