Hygiene: The room was full of stink bugs, and there were even some on the bed!
The room came with a hot spring bath, but I got sick after using it. I kept having to go to the bathroom during the "Song of Everlasting Sorrow" show (I suspect an infection) and ended up frantically consulting an online doctor and buying medicine in the middle of the night.
We originally booked a boutique room (tiny, as we didn't need a hot spring, so we didn't look at hot spring rooms), but we later canceled and switched to a king-size bed room.
The original room at 1500 yuan truly didn't match the room type and facilities. I'd even find it expensive at 500 yuan (even an Atour Hotel room is bigger and better than this).
Having stayed at five-star hotels in Sanya and other places, this hotel genuinely doesn't deserve 5 stars. I won't be coming back.
Service: The staff were very good, polite, and responsive to our needs.
However, overall, the price absolutely does not match the hotel's facilities and hygiene.
The picture shows the complimentary fruit from the hotel, which was quite fresh and nice.
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