The Ritz-Carlton Shanghai, Pudong

Received the absolute best, most loving and caring service in the universe. They never made me feel awkward or uncomfortable and provided the ultimate support. Got an amazing value for money. Impressed from the very first moment, never caused me a single moment of distress. The service was the absolute best in the universe. When I fell ill, they took care of me in the best way possible. They handled every problem like absolute champions. When my family couldn't transfer the money in time, the hotel was kind enough to cover it for us in advance at no extra charge.

We loved the hotel. We had a room with a view of the tower—wow 👍🏼 It was our first time staying on this side of town, and it was much quieter with fewer crowds. The only downside is that there are no shops or cafes nearby.

An absolutely wonderful experience. Every staff member we met at The Ritz-Carlton Shanghai, Pudong greeted us warmly. Since I booked the Oriental Pearl view room for my girlfriend's birthday and requested it in advance, they even arranged a cake and decorations—huge thanks to Rosy and her team. We also booked dinner ahead of time, and they decorated the table with rose petals, which was a very thoughtful touch. The breakfast offered a great variety, and the food tasted exceptionally well-prepared and delicious. The only minor drawbacks were that the first round of the minibar wasn't complimentary and parking wasn't free, though there might be some objective reasons for this; however, these small flaws didn't overshadow the overall excellent experience. Thanks again to Rosy and all the wonderful staff at The Ritz-Carlton Shanghai, Pudong~

The hotel has an incredible location with stunning room views. They reached out to us proactively before check-in, and promptly accommodated my husband's request for a firm mattress and buckwheat pillow. The front desk service was top-notch—they even helped us secure restaurant reservations. A special thanks goes to Scarlett from the Guest Recognition Department. Since we were planning an early morning visit to a relative at the Taikang Community Songjiang, we needed to buy fresh flowers, but being unfamiliar with the area, Scarlett proactively searched online for the nearest florist. She saved us so much hassle and time, allowing us to quickly get the perfect bouquet. Scarlett is a lovely and attentive young lady from Shandong province who looked after our needs throughout our stay. We were especially warmed by the hand-written welcome card with its cute drawings. The day before we checked out, she thoughtfully gave us a small gift 🎁. Thank you so much for your caring service! Also, while we were in the elevator, a drunken guest vomited on the floor, and some splashed onto my trousers. While I was standing there in shock and at a loss for what to do, John from the Concierge team stepped in immediately to help, quickly arranging for the laundry service to clean my trousers. I am truly grateful. All in all, our stay at The Ritz-Carlton, Shanghai Pudong was wonderfully comfortable. Every single staff member was exceptionally warm and welcoming, making our trip to Shanghai exceptionally pleasant and unforgettable.

I've always loved The Ritz-Carlton. They are iconic landmarks in every city, offering convenient transportation and comprehensive facilities. The room decor and service are also exquisitely refined. This Pudong location is situated right above the IFC Mall, making shopping and dining exceptionally convenient. Step outside, and you're right by Exit 6 of the Lujiazui Metro Station, with a pedestrian overpass just a 3-minute walk away for great photo ops. I traveled with my mom this time and booked a three-piece suite with a view; she was very satisfied.

Booked the Pearl River view room, the scenery was great and totally worth it! The breakfast was also quite diverse. Afternoon tea service was just average, but with a wide variety, so it was okay.

I had a truly wonderful stay. It's a hotel that feels both incredibly comfortable and somewhat breathtaking. The biggest pleasant surprise was the direct view of the Oriental Pearl Tower—seeing it in person is honestly even more stunning than in the photos! Special thanks to the hotel for arranging such a great room for us; the view was truly fantastic. Aside from the scenery, the hotel's ambiance, comfort level, and service were all major pluses, and the staff were very attentive. Overall, it was a fantastic stay. It was comfortable, the views were well worth it, and it definitely makes you want to visit again! ❤️