An amazing hotel located in The Rocks, Sydney's historic old town. The window view overlooks the Sydney Opera House, and with the ferry wharf right next door, taking a fast ferry makes getting anywhere very convenient. I might stay here again with my family next time. However, I was dissatisfied with two things. First, my flight arrived very early—at 8:00 AM on Tuesday. Since I was also checking out at 8:00 AM on Thursday, I figured they had rooms available, or they could have temporarily assigned another room like they do in the Maldives. Instead, they made me wait four hours until noon before calling to say the room was ready—very rigid service. Second, despite booking an Opera House view room, we were placed on the ground floor. While the view was great, it was blocked by a boat. I asked to switch to a higher floor the next day, but my request was denied as they claimed no rooms were available due to high occupancy. Maybe the hotel was indeed full, but overall, compared to places like Capella Singapore, Bulgari Resort Bali, Mandarin Oriental Beijing, or Ritz-Carlton Reserve, the service fell a bit short. Prime location, decent hardware, but the software and service are just so-so.
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