The hotel's location is great, right next to Line 1, with the subway station just outside. The duty manager, Melvin, was incredibly warm and attentive; he added my contact details beforehand and was able to satisfy all my requests. The service was genuinely excellent. As it's a new hotel, a delivery wasn't sent to the concierge desk in time and ended up in a smart locker. The front desk staff kindly helped me retrieve it. The service truly deserves full marks.
On the downside:
The hotel still has a strong new-build smell, pretty much as soon as you walk in. The breakfast selection isn't extensive, just the basics. Also, for a five-star hotel, why are the complimentary bottled waters Nongfu Spring?
Whenever I ordered a taxi, the driver's GPS would only locate the car at the intersection, and I'd have to specifically tell them to drive up to the lobby. This might be because the location hasn't been updated yet, given it's a new opening.
Service gets full marks, and the environment gets full marks, but the smell is still quite noticeable.
I stayed here for a concert – it was close by and very convenient~
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