Warning! Warning! We arrived at the hotel around 10 PM. After checking in, we went to our room and found a hanger from the previous guest still on the wall mural. The hotel's cleaning was clearly negligent. Then, as we were unpacking and getting ready to wash up, we discovered that the entire bathroom light wouldn't turn on, and none of the electrical outlets in the room worked. Also, the window directly faced the bed, and the curtains couldn't be drawn. We immediately went to the front desk, and they said they'd send someone up to check. We returned to the room and waited for about 30 minutes with no response. The in-room phone also didn't work, so we went downstairs again. By this time, it was almost 11 PM. I requested a room change, wanting to rest as soon as possible, but they claimed there were no available rooms and told us to stay in that one for the night! I was furious and couldn't understand how we were supposed to stay in such a room. We couldn't wash up, people could clearly see in from outside, and with no working outlets, how were we supposed to charge our phones and other electronic devices? How could we make do for a night? After a standoff, they finally offered a room where we could charge our devices, but couldn't shower or sleep. They completely ignored our questions about how we were supposed to wash up or sleep for the night, only saying they would resolve it the next day. It was past midnight. After a long day of travel, and with no other rooms available nearby, we reluctantly slept in our clothes, making do for the night. What followed was even more ridiculous. This hotel completely shattered my expectations. They have absolutely no sense of service. A hotel that can't even manage basic room checks, and then, after putting guests in a problematic room, offers no solutions. It's like punching a cotton ball – they keep smiling at you while leaving you utterly helpless.
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