Legoland Malaysia Hotel

This hotel is right next to Legoland, so the location is perfect if you're visiting the park. There's also a commercial street about a hundred meters away with good options for dining and shopping. As it's an affiliate hotel of Lego, the facilities and dining aren't quite on par with international five-star chains. However, the service is good, and the staff are quite friendly.

The room was really dirty, with a lot of dust everywhere. When I checked out, they wouldn't refund my cash deposit immediately, saying it would be processed in a week. I'm not sure how they plan to return it since I paid in cash. Also, the hotel minibar was empty, and they didn't even provide bottled water. They don't allow outside food delivery either, so when I got thirsty in the middle of the night, there was nowhere to get water.

This stay was absolutely terrible, the worst I've ever experienced, completely unacceptable! On my first day, the hotel's hygiene was seriously concerning: the bed sheets were torn and flawed, and I even found foreign hairs in the room. The cleanliness was nowhere near acceptable. At 10 PM that night, I proactively called housekeeping to request a change of bedding. I waited for a long time, and staff only came to handle it at 11:30 PM. The service efficiency was incredibly slow. What truly disgusted me and was completely unacceptable was the attitude of the Chinese male front desk employee! When I checked in, I politely asked him if he spoke Chinese, and he explicitly said he didn't. Since my English isn't fluent, I had to rely entirely on translation software to painstakingly communicate throughout the check-in process, asking about the hotel's stamp collection activity, and other check-in related matters. It took a lot of time and effort, and was very troublesome. However, two days into my stay, and on the morning of my check-out day, I happened to be dining at the adjacent restaurant and saw this very front desk employee. A few Chinese tourists at the scene asked the restaurant owner if he spoke Chinese. The owner said no, and this male front desk employee from the Legoland Hotel actively stepped forward to help translate, speaking fluent and standard Mandarin without any difficulty! I immediately approached him to question him. I politely asked if he remembered me, and he clearly said yes. I directly asked him: "When I checked in, I politely asked if you spoke Chinese. Why did you lie and say you didn't?" His absurd reason was: "I was tired at the time and didn't want to speak Chinese." This reason left me utterly speechless! I strongly suspect this employee has a discriminatory, possibly ******, service attitude. Despite being Chinese and proficient in Mandarin, he deliberately lied to domestic tourists about not speaking Chinese, intentionally making things difficult, increasing communication barriers for guests, and displaying an extremely perfunctory, double-standard, and disrespectful attitude. The hotel's hardware hygiene was subpar, the housekeeping service was slow and inefficient, coupled with the front desk employee's absurd, irresponsible, and discriminatory service attitude, it completely ruined the overall experience. I have never given a low rating or bad review in all my years of traveling. This is my first time giving an extremely poor review, and I absolutely do not recommend it!

My stay here was absolutely terrible, and I strongly advise against choosing this hotel. There were serious issues with the payment process. I paid for the buffet using AliPay, and my bank confirmed the deduction, but the hotel staff insisted they hadn't received the payment. Even after showing them the bank's transaction proof, it wasn't accepted, and I was forced to pay again upon checkout. Furthermore, the 500 MYR deposit I paid upon check-in still hasn't been refunded, even after five business days. When I contacted Trip.com staff to follow up, the hotel informed them that international refunds could take up to a month, which is an incredibly slow and inefficient process! The food at the restaurant was mediocre, mostly Malaysian-style, which didn't suit everyone's taste. Considering the overall service, the payment dispute, the deposit refund issue, and the dining experience, my general impression is extremely poor. I will definitely not be staying here again!

Although the price wasn't high, the room facilities were very old; the toilet paper holder was broken, and the breakfast was particularly bad, almost inedible. I hope the hotel renovates and improves its management.