The hotel is beautifully decorated, but that is where any comfort stops. We booked a room on the third floor, and it mentions an internal staircase, but now where does it say there is no elevator access. We were told we would receive our entry code via text, but we had to call upon arrival to gain entry, even after texting that we were 15 minutes away, as requested. We were briefly greeted when we arrived and quickly learned that the Jockey Club private bar located downstairs is only open on the weekends. We booked our stay for Wednesday and Thursday. One reason we booked this hotel was the added bonus of a possible nightcap at the Jockey Club. The bed in our room was so soft that when you sat on the edge, the ends of the mattress popped up. Not a very comfortable bed, and it would really be awful for anyone with a bad back. The breakfast pastries were slim choices. Not even worth the offering. There was a half bottle of champagne left in the in-room fridge that was obviously left by a previous guest. The in-room coffee maker had only two pods of coffee; we had to take some from the kitchen. In the shower, there were two bottles of body wash and conditioner, but no shampoo. None of this was ever corrected during our stay. The nightly rates for this hotel suggest you'll get a 5-star experience, but this was clearly a 3-star stay.