Motel 6 Old Saybrook, CT

As they say, you get what you pay for. The rooms smelled of smoke. Furniture and decor much outdated. The room I was checked into wasn’t even made. When I went into my new room, there was no amenities. Blow dryers also poorly functioning.

DO NOT STAY AT THIS HOTEL. There was a drunk or stoned individual sitting on the staircase by the front door when we drove in. (See attached photo.) When I walked into the lobby (which was a mess and smelled), a young woman had been waiting for nearly half an hour for a receptionist to show up. I pressed the buzzer repeatedly. No response from any staff member. The young lady who had been waiting told me she had stayed at this hotel before and said it was terrible. She strongly recommended that I find another hotel. My wife refused to have us check in because it looked and felt unsafe. We found another hotel nearby. When I called Raj, the manager of this place, he was rude, dismissed my story, said I would be charged for the stay, and hung up on me. He claimed that there was no one at the front desk because "they were serving other customers." If Raj responds to this post, he will likely lie about what happened. There are safer, better-run facilities just around the corner. Do not waste your money or your time at this dump in Old Saybrook. I intend to contact Geoffrey Billotti, the President and CEO of Wyndham Hotels & Resorts, directly to let him know that this Super 8 franchisee is ruining his company's reputation.

We got in and had to wait nearly half an hour with small kids for the receptionist to show up to check us in. Then I was bitten by bed bugs.

I didn’t even get to stay here. They claimed that ******* canceled my reservation, which was not true, then when ******* called them, they refused to assist. When I called, they hung up on me! This place is the worst, the staff is ignorant and rude.

The Super 8 in Old Saybrook is located in a very convenient spot. The room in which I stayed was very clean, the bed was comfortable, and the air conditioning worked--so far, so good. The TV was terrible. The horrible reception made it almost unwatchable--there were fuzzy lines going across the screen, and the sound quality was muffled. The room had quite a few lamps, but not all of them worked.

The woman at the front desk was very polite and helpful. The room wasn't the cleanest, there was either dust and/or mold on the valance and curtains. The floor was dirty, had to walk around with shoes or flip flops on because my feet were filthy from walking for 5 minutes. Looked like smeared blood on the wall and saw possibly a roach in the room.

The office was not open when we got there had to keep ringing the buzzer when we left in the morning there was no one in the office.

We sat in the lobby for over an hour with other guests with no staff, finally got a room with one double bed when we had been promised two beds earlier in the day when speaking with them. Room was double booked and other occupants had picked up keys earlier and came back at 2:30 am banging on door, I looked out window and heard them say “someone is in our room” they called the police who came at 6am to investigate whether we had broken into the room. No staff could be found and they ended up sleeping in their car and we got a poor nights sleep before having to drive home. They did comp us the night and were genuinely sorry for the mixup but it never should have happened with proper management. Also the property is in rough shape, duct tape floor repairs, stained tubs, plumbing backups. We booked because it said breakfast and pool but there were neither. Third party booking sites don’t keep up with amenities.

The check in person was nice and friendly. The pool was out of service. The rooms can definitely use a renovation including the flooring. The floor boards are sagging and can hear the creaking with each step. Better towels would be great as they’re a little rough. Also, shampoo and conditioner would be nice instead of just bar soap in the bathroom.