1. On the day of check-in, there was incredibly loud renovation noise outside my room. What's more, directly across from my room was the staff's quarters, and their constant coming and going, slamming doors, sounded like bombs going off. I requested a room change. A staff member came and showed me another room. Here's where it gets interesting: she took my old room key, gave me a new room key, and told me to wait in the room for her to help me move my luggage. Well, I waited and waited, and no one came. Around 10 PM, I moved my belongings to the new room myself, only to find that the new room key didn't work! I had to find another passing staff member for help. He gave me a new key, and the staff member who showed me the room earlier never reappeared. This back and forth took an hour! What kind of room change process is this???
2. The hotel staff wore incredibly noisy shoes that clacked loudly on the hard floors in public areas, including right outside the room doors. It was unsettling. In the morning, guests were all very considerate and quiet during breakfast, yet the entire floor was filled with the sound of their walking. It was incredibly annoying. Don't they even notice?
3. The hot and cold water labels in the shower were reversed! Blue on the left, red on the right. I turned it to the right for hot water for half an hour with no response. I called room service, and it took half an hour for someone to come, only for them to tell me I was turning it the wrong way?! The service response was incredibly slow and frustrating. How was the renovation inspection done? Speechless!
4. The switches for the bedside reading lights were also reversed! Lying in bed, I wanted to turn off the light, pressed the right switch, the left light went off; pressed the left switch, the right light went off. Truly an indescribably awful hotel. How many more 'surprises' are there?
5. None of the doors in the hotel room had soft-close mechanisms, so they slammed shut with a bang like a bomb. If one room on the floor closed its door, everyone suffered. Just listen to the video for proof! Not only that, but none of the doors inside the room had soft-close features either – cabinet doors, screen doors, mini-bar doors – all created incredibly loud noise. The room's soundproofing was terrible; it felt like the upstairs and downstairs were separated by a single sheet of paper. It was a nightmare! It was impossible to sleep resting in the room at noon; it was a cacophony of noise. I felt like I was going to have a heart attack! I couldn't sleep past 1:30 AM due to noise and was woken up by noise at 5:30 AM. During the inflated National Day holiday prices, staying at this hotel for 3 consecutive nights was the worst luck imaginable!
6. All the staff acted like they were brand new, completely lacking any service awareness. The experience was terrible, terrible, terrible!
The Park Hyatt Shenzhen is a complete disaster!! I will never stay here again, and I will thoroughly tell all my friends how truly awful this hotel is!! It's the worst hotel I have ever stayed in, bar none!!
Original TextTranslation provided by AI
