JW Marriott Hotel Kuala Lumpur

Extremely disappointed, my stay this time was very poor. The room facilities are old and dated, the service was terrible, and responses were slow. It's very poor value for money. I don't recommend it, won't be coming back, and advise others against choosing this place.

Both times I've visited Kuala Lumpur, staying at the Marriott has created wonderful memories. The breakfast is abundant, the bed is comfortable, and the room is very spacious – highly recommend! I suggest friends bring their family and friends here!

An extremely terrible experience. First off, my confirmation stated a king-size bed, but the hotel front desk insisted their system showed twin beds. It took ages to explain, and in the end, they gave me a connecting room, with a door leading to another room, which was incredibly noisy. There were also stairs on the way to the room, so I had to lug heavy suitcases up. The toilet was an old-fashioned model, and the toothbrushes looked very cheap. Secondly, my confirmation clearly stated it was prepaid, and this was confirmed by the front desk both at check-in and check-out. Yet, they still fraudulently charged another room fee to my credit card. This is simply criminal behavior and utterly unacceptable. It's hard to believe such a hotel is under the Marriott brand.