The Brown Palace Hotel and Spa, Autograph Collection

We love Brown Palace and have been there before. We had difficulty getting them to return our calls when we were trying to make reservations for dinner there. Our air conditioning would not turn off and we didn’t hear back from them when we alerted them to the problem. For the price we were paying, we expected better service. It is still a wonderful historic place to spend time.

I would give the brown palace 2/5 stars. The only reason it’s getting 2 is because of the excellent wait staff we had at breakfast. They were so friendly and kind and attentive. Definitely recommend just going for breakfast to see them. As far as everything else it was subpar as best. I paid over $350 for my room and then at checkout paid and extra $109 just for internet and amenities. That definitely should have been included for what the hotel has to offer. Overall front desk staff was rude and stand offish and not very helpful at all. There’s some great historic pieces in the hotel but not enough for it to be worth what we paid for.

The Brown Palace is wonderful. We really enjoyed our stay. It has so much rich history and character

Room hot, no way to adjust the temp. Bathroom had an awkward big step up into it with an accordion door. That step is an accident waiting to happen. We had to keep the light on so we wouldn't trip in the middle of the night. Sink handles did not shut off normally. Had to find the right position (both hot and cold handles) to get the water off. Tub stopper had to be opened manually. Bed not very comfy. Springs made noise when moving. Did not sleep well. Hotel atmosphere is beautiful. Just wish our room represented that same feeling.

The room was adequate, however the coffee maker did not work and we could hear the noise from the lobby very clearly. We were not told that reservations were required for breakfast on Christmas Day and were not able to have a table. Dinner at Palace Arms was disappointing. The food was delicious, but the servings were tiny considering the price. However, Edward was very understanding and comped one of our meals. We appreciate that courtesy.

One of the best places to stay in Denver at Christmas time. The room was super clean, all the staff were great. The food at the Ship Tavern has vastly improved since I went last ~2 years ago

Room was tiny, elevators were very slow. The property was extremely crowded, we couldn’t get into the afternoon tea because we didn’t make reservations months in advance, no consideration for paying customers. The $15 off for an in-house meal doesn’t work if you pay cash, just beware.

The atmosphere and ambience are compelling. However, both the rooms our party had revealed a lot of damaged and broken fixtures requiring repair. The diverter handle in our shower was missing and one of the two reading lamps built I to the headboard was broken. There is no noise sealing around the door so any activity in the centralwill go right thru the door and disturb the occuoants, as it did for us when they started mic checking at 8 am for a debutant ball dress rehearsal. The shower water oressure is inadequate. Hotwater takes 5-10 minutes to get to the sink or shower.

The room was a nice size and very clean. However, in the evening, we did not have hot water. It is a lovely old hotel with a wonderful history but there seemed to be issues with customer service. At both check-in and check-out there were angry customers at the counter. And, the valet overnight parking was over $60!