WOW HOTELS

The location is super convenient, directly opposite the back entrance of Wing On Department Store. Walk through Wing On, and you're on Nanjing Road Pedestrian Street. The design is quite distinctive, and the rooms are spacious enough. To access the rooms, you need to use facial recognition in the elevator lobby before taking the elevator. The towels are a bit old and could use an update. The lobby houses the front desks for three different hotels. Be sure to find the right one for your booking; I noticed some foreign guests getting confused.

The room was clean, tidy, and odorless, very comfortable. The staff were enthusiastic and the location was excellent, close to Nanjing Road Pedestrian Street. It's only a few hundred meters from the subway station, making it very convenient for visiting attractions, shopping, and dining.

Excellent service, great location, and super convenient! Yingzi (the staff member) was wonderful! 👍👍👍👍

Perhaps because I checked the online reviews right before check-in, I didn't find it too terrible overall, but I honestly can't give it a good review. I'll try my best to objectively recount my experience here: I'd been working non-stop for days and just wanted to find a place nearby to catch some sleep in the afternoon. It wasn't until I arrived that I realized the hotel was right next to the People's Grand Theatre and Star Space, which is super convenient. However, I felt that a significant portion of the price was for this prime location (not for a good view, though). The hotel rooms seem to be on the 2nd-3rd floors of this building. Higher up, there's another hotel called Wana Executive Hotel, and then over 20 more floors of other businesses. It's a bustling place with people of all ages coming and going, which makes maintaining overall hygiene and order within the building quite challenging. Only one elevator is designated for hotel use. Before entering the elevator lobby, you have to go through a gate. You need to register your facial scan at check-in, and then it identifies you by your room number (xxxxx). You have to use facial recognition to enter and exit. I think many people might find this intrusive, especially since the commercial complex within the building is quite complicated; I didn't feel this system significantly improved security. As for the room itself, the room phone didn't work, and there was no information on how to contact the front desk. The Wi-Fi connection instructions weren't provided. The bathrobe had frayed edges, and the towels were unraveling and hadn't been replaced (I don't even know how to accurately describe their condition). The overhead shower in the bathroom was initially dripping, but once I turned on the handheld shower, it started leaking so profusely it felt like a waterfall. The toiletries, judging by their scent, didn't seem cheap, and based on the design outside the room, the hotel isn't positioned as a budget chain. But the overall stay experience definitely needs improvement. Additionally, the hotel doesn't have food delivery robots, so if you order takeout, you have to go down to the delivery cabinet downstairs to pick it up yourself.