Dusit Thani Bangkok

Laundry service was quite slow, and I was charged double for an expedited service on my check-out day. Check-in was also a bit slow. However, the room was spacious and comfortable, the kids' club staff were lovely, and the spa experience was great. The views from the window and the pool were beautiful, and the location was convenient.

I got an upgrade to a premium room, and the view was absolutely stunning. The breakfast was also delicious, exceeding my expectations.

The central air conditioning in the room was so loud it kept me up at night. The soundproofing on the windows also struggled to block out the motorcycle noise from outside. Everything else was perfect, apart from the noise issues. The hotel provides mineral water for brushing teeth, and the garden view from the window is incredibly beautiful. The infinity pool is great for lounging, and on hot days, I just relaxed on a sun lounger, enjoying the city views. Breakfast was a highlight! The à la carte system was refreshing, and there were Thai specialty dishes to choose from, allowing me to try various Thai delicacies all at once. Fresh coconut water was unlimited, and the Thai milk tea was amazing, truly delicious. The hotel's location is excellent, connected to the adjacent Central Park for convenient one-stop shopping.

We booked this hotel for the view, and indeed, all rooms offer fantastic park views. In terms of scenery and facilities, it's pretty much impeccable. However, on our first day, we arrived on the 1st floor around 4:37 PM. We were then directed to the 39th floor for check-in, reaching there at 4:42 PM. We endured a long wait and finally received our room card at 5:20 PM. During this time, all we were offered were two coconut waters and some towels. Nobody seemed to care or explain what was happening despite the long wait. It took three prompts and finally getting hold of the duty manager to resolve the situation. The reason given was that I had requested a room near the elevator during check-in. The front desk claimed our booking mentioned a request to be far from the elevator, and changing to a room near it would take longer. What's strange is that I didn't leave any special requests when booking. So, I'm not sure where the misunderstanding originated, leading to a very unpleasant start. The hotel did offer some compensation afterward, which is what you'd expect from a five-star hotel. Following that initial hiccup, the hotel breakfast, pool, and concierge services were all excellent. The only minor drawback was that the call center often required two attempts to get through, which is a significant rating factor for a five-star hotel.