Extended Stay America Suites - Boston - Waltham - 52 4th Ave

Ira and John Patrick were especially helpful.

This place needs serious attention. We walked into a smelling room and a dirty barroom. There were spots in the bathtub which we thought were permanent marks but vanished after we took a shower. The booking said a Fully-equipped kitchen with full-size refrigerator, stovetop and microwave. Sadly, there was not even a cup, spoon or Plate in the So called Fully-equipped kitchen. Absolutely nothing. When we called the front desk, we were told they do not have more kitchen items as it's a first come first serve basis availability. We left the hotel the following morning and booked into another hotel. Never again

It’s a good location, with bigger brands like Westin, Courtyard all close-by. Unfortunately, this property is badly maintained and managed. Service is virtually nonexistent. The bathroom has a broken fan, the room has a strong stale smell. I wouldn’t it at all! The management needs some serious reflections on how to improve!

Absolutely gorgeous

This place is gross. We didn’t even stay- there was hair all over the tub and sink, stains on the walls, holes in the walls, dust and pieces of paper on the floor, it smelled bad - terrible. Must not have been updated in ages, and was NOT clean. I checked out as soon as we looked around and the staff wasn’t even surprised. I am pursuing a refund with the manager. I am FAR from high maintenance or demanding, but this hotel was genuinely awful. I didn’t feel safe there.

Wifi was intermittent, and never worked on iPhone, even with manager's help, who also complained about the wifi. Breakfast coffee ran out twice during my stay, making me wait while clerk brewed more (while complaining it wasn't his job). Breakfast was all high-sugar carbs (at least a little protein would have been nice!) Bathroom fan was loudest on record. Slider window kept falling off its track. Dresser was cockeyed and falling apart, literally. Undersink cabinet door missing. Kitchen undercounter shelf missing. Bthrm lght fixtr cracked. Toilet seat loose. Towel bar missing. Fridge dented. Wall paint chipping. On arrival @11:30pm, room's kitchen had zero cookware, utensils, plates. Couldn't call for supplies because room had no phone, and nothing in room showed front desk phone #. Next morning got a coffee maker, but it had no filter-basket and the interior strewn with loose coffee grounds. Second try was clean but also had no basket. Third try had a basket, but it turned out to be the kind that needs special coffee filter packets, and I had no information on what kind to buy. I had to ask for a box of tissues. Discarded beer bottle in stairway (twice). One of two elevators out-of-order. One morning there was no hot water at all, for entire hotel. Whole place looked run-down. Overheard other guests complaining to mgr and getting refunded. I could generally tolerate these challenges, but not at ridiculous $200/night! (And lucky my wife wasn't with me.) (Room 207)

Bathroom had mold. Toilet did not flush. Broken cabinets. Spackled holes all over on walls. Moved to another room and was not much better. Not even worth paying $50!

The front desk clerk was the only good part of my experience. The hotel is not as pictured. One building includes updated rooms (54) and one building is dilapidated (52). I opened the door to my room to find it filthy. The room had clearly not been swept or vacuumed in some time, let alone between guests. There was used body jewelry found on the floor. The bathroom sink did not drain. The room provided was not suitable for occupancy. Avoid this property. The management is not helpful and is engaging in bait & switch tactics to rent rooms at rates they have no business asking for what service they are offering. Stay away for your own good!

horrible experience, i came in with friends after a 5 hour road trip and the room had stains on the beds, disgusting odor in the room and the hall, trash not taken out, used towels on the floor, an no tissues or toilet paper in the bathroom. when we complained they said we couldn’t get a new room and we didn’t get an offer for the room to be cleaned. we left an they didn’t give us a refund because there is no manager in on the weekends. horrible hotel, 0/10 please do not come here if you want to enjoy your night sleeping. terrible establishment and it is nowhere near worth the price you will be paying to stay.