Extended Stay America Suites - Boston - Waltham - 52 4th Ave

This place needs serious attention. We walked into a smelling room and a dirty barroom. There were spots in the bathtub which we thought were permanent marks but vanished after we took a shower. The booking said a Fully-equipped kitchen with full-size refrigerator, stovetop and microwave. Sadly, there was not even a cup, spoon or Plate in the So called Fully-equipped kitchen. Absolutely nothing. When we called the front desk, we were told they do not have more kitchen items as it's a first come first serve basis availability. We left the hotel the following morning and booked into another hotel. Never again

It’s a good location, with bigger brands like Westin, Courtyard all close-by. Unfortunately, this property is badly maintained and managed. Service is virtually nonexistent. The bathroom has a broken fan, the room has a strong stale smell. I wouldn’t it at all! The management needs some serious reflections on how to improve!

Absolutely gorgeous

We’ve been on the road for 2 weeks and this is the worst place we’ve stayed. Rated 5 when we booked Two almost identical hotels back to back. Waited in line only to find we had to go to the building behind. Booked for 2 beds and they gave us one. Elevator and corridors dirty, especially outside our room. Light switch in bathroom broken and kept going on and off. Toilet seat not connected to toilet. Dresser drawers all open when we arrived, closed them, an hour later they were open again. Had to have the guy from the desk come up to get the TV to work. Breakfast consisted of only pre-packaged muffins and fig newtons. Coffee was out at 8am and they didn’t refill it. I now think a 5 rating was optimistic.

This place is a disaster. Holes in the wall, smoke detector broken, lights don’t work right and it smells like smoke. No breakfast.

Absolutely the worst property in almost 70 ******* stays. Not only the worst…. DANGEROUS.

This place was disgusting. The lobby, elevator and hallway floors were visibly filthy and the entire place smelled like rotting food. Staff was hard to find and get ahold of. I had to extend our stay by one day and they still came aggressively knocking and opening the door the morning of the old check out date. I was also double charged for the last day. Don’t waste your time or money here!

Room smelled like cigarette smoke. With the windows open, a fan running, you will be smelling cigarette smoke in your sleep. Staff was rarely around. All the guests that I encountered seemed to not be happy to be staying there. They were all complaining to me.

First room was dirty bed wasn’t made dirty dish on counter towels in bathrm used manager did give me another room and half refund wouldn’t recommend staying here