We were staying in room #6 - which is realistically a utility closet. Right by the service elevator, service cart parked in front of the door all day. The banging of the service cart against the wall was my daily wake up call - 6:30am sharp. The only bathroom amenities you get are q-tips and make-up pads; no loofa, no tooth brush, no nail file, no baths salts - as there is no bath tub. :) and robes had holes. Mind you, in season this room/closet is close to $4000 per night. But in all fairness, this one is on me, I guess as I should have checked; It simply did not occur to me that this particular hotel would have such mediocre rooms. I became nothing but aggravated with a staff member who, as my husband was checking out, said: we tried to find you in the hotel to offer you another room, but you were nowhere to be found. Really,? 2 hours at breakfast every day, then an hour in the library playing cards as we could not do so on the room and then again in the lobby for a couple of hours in the evening. Also, in room 6 and possibly by using the recommended by the hotel communication method, WhatsApp. Grrrr…. I am too old for this. The location of this hotel is unsurpassed. The views are amazing. The grounds immaculate. The breakfast is very nice, under the canopy of trees. There is also a very nice pool and spa. We tried to spend most of our time in the lobby sitting over the AC vent as the lobby was so poorly air conditioned we sweated bullets,; our cold room was simply too small for both of us to sit down. It had one chair. No table or desk. Door from hallway opened straight onto the bed. Don’t count on a drink in the lobby or at the bar. The minibar will be restocked daily… maybe. The turn down service will happen - possibly…. You may or may not get milk/creamer for your coffee. A gentle nudge at the reception will not do a thing other than an attempt to let you know upon checkout that they “tried”. But, on an a positive note - the concierge was great. Truly helpful. I was hoping for a much better experience.