I booked a Creator Room, but upon check-in, I was assigned an 'end room' (a room at the very end of the corridor, often with poor views). The window in this room was completely up against the grey, solid exterior wall of the adjacent building. The room was pitch black inside, with no natural light or view whatsoever, making it feel incredibly oppressive.
What's even more infuriating is that when I complained to Trip.com, the hotel falsely claimed that 'we had informed the guest during check-in and upgraded their room.' In reality, no staff member mentioned anything about this during check-in, and the room I actually stayed in, both in terms of view and quality, was a distinctly inferior room type. How can this be considered an 'upgrade'? The hotel attempted to placate me with a false statement, which indicates a serious problem with their integrity.
It's completely unreasonable that rooms with such restricted views are not differentiated and sold separately from standard rooms. I've since checked previous reviews and found that other guests have encountered the same issue, yet the hotel has done nothing to address it.
Furthermore, the interior facilities of the room were also disappointing:
1. Poor hygiene: The floor was old with obvious, uncleared stains and water marks.
2. Extremely low water pressure: The shower pressure in the bathroom was very low, leading to a poor showering experience.
Although I eventually received reasonable compensation and justice after Trip.com's intervention, the service attitude and integrity of this hotel are severely lacking. I strongly advise everyone to pay close attention to room assignments before booking to avoid being placed in one of these 'facing-the-wall' rooms.
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